Student Voices

A panel of experts discuss the topic on a zoom style webinar.
SHA BusinessFeed

The Choice: Industry Leaders Envision the Future of Food & Beverage

Daniella Senior and Elizabeth Tilton joined Lilly Jan to discuss ongoing strategies for improving the culture of the food and beverage industry.

A screenshot, showing the five webinar panelists smiling during the online event.
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Sustainability in the Hospitality Industry: Challenges and Opportunities

CHR hosted a virtual keynote webinar to explore the challenges and opportunities of sustainability in the hospitality industry

Emily Goldfischer and Hertelier logo
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Alumna Emily Kanders Goldfischer ā€™92 Builds Community With hertelier

Student interview with Emily Goldfischer ā€™92, founder and editor-in-chief of hertelier

A panel of 3 men and 2 women
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What Keeps Us Coming Back: How to Build Customer Loyalty

In the wake of COVID-19, experts joined Professor Helen Chun to discuss recent trends in customer loyalty within the hospitality industry.

The panelists (clockwise from top left) included Yaron Lipshitz, chief executive officer of Allseated; Jacqueline Nunley, senior industry advisor for travel and hospitality at Salesforce; Kristi White, chief product officer at Knowland; Greg Land, global industry leader for aviation, hospitality, and travel-related services at IBM; and Chekitan Dev, Singapore Tourism Distinguished Professor at the School of Hotel Administration.
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Preparing for the Return of Business Meetings, Conferences and Travel: Is High-Tech the New High-Touch?

Industry experts share insight with Professor Chekitan Dev in a panel discussion on how best to prepare for the return of business travel.

Ellen Yui and students discuss entrepreneurship
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Meet Ellen Yui: Mentoring the Next Generation of Hospitality Entrepreneurs

Over 30 years later, Ellen Yui now acts as the guiding force for a new generation of rising industry leaders through the Pillsbury Institute for Hospitality Entrepreneurshipā€™s Entrepreneurs in Residence (EIR) program.

A screenshot, showing the four webinar panelists smiling during the online event.
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The Importance of Social Listening: Using Technology to Provide Personalized and Customer-Centric Service

A virtual keynote to explore how hospitality companies can leverage social listening to deliver personalized guest experiences

A man and a woman walk through the lobby of a hotel
SHA BusinessFeed

Center for Hospitality Research hosts panel with industry leaders on customer social engagement

Faculty and industry experts convened for a virtual keynote to explore how guest surveys can increase customer satisfaction and engagement.

AJ Mackey SHA '23
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Student Voices: Meet AJ Mackey SHA ’23

Mackey is pursuing a BS in Hotel Administration in hopes of a career as a real estate developer in the theme park and tourism industry.