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May 2021

PIHE: Your Restaurant’s Digital Front Door - Leveraging Digital Marketing for Success

May 25 @ 1:00 pm - 2:00 pm
Virtual Ithaca, NY 14853 United States + Google Map

Event Overview The romantic view of the maître d’ who remembers the name, family, and culinary preferences of the restaurant patron who learned of the restaurant from a friend or in a lifestyle magazine is a marketing model of the past… or is it of the present as well? Today, restaurants can learn all that information and more from their customers. Restaurant internet searches inform dining decisions, reservations are made online, and patrons describe their gastronomic experiences via the likes…

CHR: Power of Intelligent Data Stitching: Personalizing the Customer Journey

May 27 @ 1:00 pm - 2:00 pm
Virtual Ithaca, NY 14853 United States + Google Map

Event Overview At the start of 2020, the U.S. hospitality sector was riding high and basking in nearly 10 consecutive years of growth. That spring the world was locked down by the COVID-19 pandemic, which brought with it economic devastation for many, unprecedented change for most, and social and travel restrictions for all. It shattered growth forecasts, crippled logistics, and stymied bookings and sales. Hospitality merchants are now looking ahead in anticipation of the return of demand. There is optimism…

June 2021

CHR: Social Listening – An Essential Tool for Responsive, Customer-centric Service

June 2 @ 1:30 pm - 2:30 pm
Virtual Ithaca, NY 14853 United States + Google Map

Event Overview There are 4.2 billion people across the globe who use social media for an average of 2 hours and 25 minutes each day. That amounts to billions — perhaps even trillions — of daily likes, snaps, comments, and stories. And about half of all those conversations are consumer driven: 44.8% of global internet users used social media to search for brand information in 2020; while for girls and women ages 16 to 24, that number jumped to 56%.…

12th annual Cornell Icon of the Industry award ceremony

June 8 @ 7:00 pm - 8:30 pm

September 2021

15th Annual HR in Hospitality Conference

September 21
Ithaca, NY 14853 United States + Google Map
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