FreedomPay SVP shares findings from a recent white paper on how hospitality can leverage contactless and touchless technology to create frictionless and customized guest experiences.
Participants from around the world gathered virtually for the Center for Hospitality Research’s 11th Annual Sustainability Roundtable to discuss sustainability in the era of COVID-19.
The airline industry has been rocked by the COVID-19 pandemic. With fewer people willing or able to travel by air, demand has drastically decreased—and as a result, so have the number of daily flights offered by commercial airlines. In addition to the diminished traffic, the airline industry is also facing new regulations and changing booking […]
Faculty and industry experts convened for a virtual keynote to explore how guest surveys can increase customer satisfaction and engagement.
Professor Anderson’s series of studies examine the long-term impacts of guest engagement upon guest satisfaction, loyalty, and booking channel selection.
Country clubs offer socially-distanced outdoor amenities and activities that allow people an escape without flouting CDC guidelines or travel restrictions.