Center for Hospitality Research
Research Recap: Study predicts restaurant sales based on customers’ return intentions
Alex Susskind and collaborators look at the impact on restaurant sales of customers’ interest in returning versus customer satisfaction.
Learning to manage, with feeling
Kristina Workman’s research and teaching focus on the value of compassion and positive interpersonal relationships in the workplace.
Is bad news fake news?
Cornell Real Estate Market Indices: Crocker Liu and co-authors highlight hotel performance and positive/negative momentum during Q3 2019.
CHR sustainability roundtable examines excess food, food rescue
Roundtable participants discussed the process of managing excess food, reducing excess food in the service industry, and creating a market for food rescue.
Report: Leveraging bike-share systems to improve guest experiences and attract tourists
Elena Belavina and Ashish Kabra offer guidance to hotels on choosing a bike-share for guests and how cities can best design and run tourist-friendly systems.
A fresh approach to helping the planet: Elena Belavina takes on food waste
SHA associate professor Elena Belavina is finding strategies to help grocery suppliers, households, and restaurants reduce food waste.
Gradual hotel slowdown: Has the party ended?
Cornell Real Estate Market Indices: Crocker Liu and co-authors report on hotels’ regional, price, and financial performance in Q2 2019.
Equipment purchases: Putting a number on it
Mao and Moulton discuss their spreadsheet-based application that can be used to quickly compare the economic value of various equipment alternatives.
2018 CHR roundtable highlights hospitality industry sustainability strategies
CHR roundtable participants discuss the results of owner, operator, and brand collaboration to improve the hotel industry’s sustainability strategies.