CHR

Hotel School Scholarly Commons
SHA BusinessFeed

Is bad news fake news?

Cornell Real Estate Market Indices: Crocker Liu and co-authors highlight hotel performance and positive/negative momentum during Q3 2019.

Recycling icon made of grass
SHA BusinessFeed

CHR sustainability roundtable examines excess food, food rescue

Roundtable participants discussed the process of managing excess food, reducing excess food in the service industry, and creating a market for food rescue.

Hotel School Scholarly Commons
SHA BusinessFeed

Report: Leveraging bike-share systems to improve guest experiences and attract tourists

Elena Belavina and Ashish Kabra offer guidance to hotels on choosing a bike-share for guests and how cities can best design and run tourist-friendly systems.

Elena Belavina in front of a whiteboard of calculations
Hotelie

A fresh approach to helping the planet: Elena Belavina takes on food waste

SHA associate professor Elena Belavina is finding strategies to help grocery suppliers, households, and restaurants reduce food waste.

Hotel School Scholarly Commons
SHA BusinessFeed

Gradual hotel slowdown: Has the party ended?

Cornell Real Estate Market Indices: Crocker Liu and co-authors report on hotels’ regional, price, and financial performance in Q2 2019.

Yifei Mao and Pamela Moulton
SHA BusinessFeed

Equipment purchases: Putting a number on it

Mao and Moulton discuss their spreadsheet-based application that can be used to quickly compare the economic value of various equipment alternatives.

Chalk drawing that says
SHA BusinessFeed

2018 CHR roundtable highlights hospitality industry sustainability strategies

CHR roundtable participants discuss the results of owner, operator, and brand collaboration to improve the hotel industry’s sustainability strategies.

A girl pours bright green drinks
SHA BusinessFeed

Building better customer satisfaction in a world of technology

Anderson and Martyn explore how customer contact employees can be trained in the “how” of service, especially when involved in service recovery.

SHA BusinessFeed

Cornell study highlights the critical importance of brand consistency

Chris Anderson’s study found that consistency within a brand is increasingly important, as compared to location and reputation across a chain scale.