CIHLER

Photo of bartender wearing mask serves drink to hotel guest.
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19th Annual Labor & Employment Law Roundtable: Session 1

This invitation only roundtable discusses the current state of the hospitality industry from the management perspective.

Featured image of woman at computer workspace
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Hotel Ezra Cornell Sponsors Virtual Conference on “Prioritizing People Over Dollars”

Industry leaders partnered with academic scholars to discuss people over dollars: prioritizing people-oriented solutions in a business landscape.

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Across D.C., hotels faced a dilemma: The Capitol mob was staying the night

Professor David Sherwyn tells the Washington Post that hotels can make a legal case for refusing room bookings to people who cause a disruption, but that it would likely be impractical to do so.

A robotic hotel concierge at work
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Hospitality professionals balance robots and human touch for post-COVID-19 era

Hotel industry experts offer insights into the development of automated service innovations in response to customers’ COVID-19 concerns.

Image of Dean Walsh and hotel and tech leaders Ian Schrager, Bill Patterson and Pasquale DeMaio, explore the landscape of post-pandemic customer relations on a zoom style meet up
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Noteworthy: Innovating for a Post-Pandemic Future

Industry leaders discuss challenges and opportunities facing the hospitality industry in a post-pandemic world.

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Best Practices From Hospitality HR Professionals in North America

Professor Bruce Tracey facilitated a panel discussion for hotel chief human resources officers across North America, sharing lessons learned and best practices.

Hospitality Sales and Marketing Association International logo
SHA BusinessFeed

What’s on the Minds of Hospitality HR Professionals in Europe

Professor Bruce Tracey facilitated a recent panel discussion for hotel chief human resources officers from Europe who shared their pandemic experiences.

Picture of Statler Hall, the home of the C&I Internship Program
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Noteworthy: SHA Career Management and Centers & Institutes reinstate internship program

The C&I Internship Program helps students find internships in the hospitality industry.

Hospitality Sales and Marketing Association International logo
SHA BusinessFeed

What’s on the Minds of Hospitality HR Professionals in Asia Pacific

Professor Bruce Tracey facilitated a recent panel discussion for hotel chief human resources officers in the Asia Pacific region.