CIHLER

A robotic hotel concierge at work
Nolan School BusinessFeed

Hospitality professionals balance robots and human touch for post-COVID-19 era

Hotel industry experts offer insights into the development of automated service innovations in response to customers’ COVID-19 concerns.

Image of Dean Walsh and hotel and tech leaders Ian Schrager, Bill Patterson and Pasquale DeMaio, explore the landscape of post-pandemic customer relations on a zoom style meet up
Nolan School BusinessFeed

Noteworthy: Innovating for a Post-Pandemic Future

Industry leaders discuss challenges and opportunities facing the hospitality industry in a post-pandemic world.

Hospitality Sales and Marketing Association International logo
Nolan School BusinessFeed

Best Practices From Hospitality HR Professionals in North America

Professor Bruce Tracey facilitated a panel discussion for hotel chief human resources officers across North America, sharing lessons learned and best practices.

Hospitality Sales and Marketing Association International logo
Nolan School BusinessFeed

What’s on the Minds of Hospitality HR Professionals in Europe

Professor Bruce Tracey facilitated a recent panel discussion for hotel chief human resources officers from Europe who shared their pandemic experiences.

Picture of Statler Hall, the home of the C&I Internship Program
Nolan School BusinessFeed

Noteworthy: SHA Career Management and Centers & Institutes reinstate internship program

The C&I Internship Program helps students find internships in the hospitality industry.

Hospitality Sales and Marketing Association International logo
Nolan School BusinessFeed

What’s on the Minds of Hospitality HR Professionals in Asia Pacific

Professor Bruce Tracey facilitated a recent panel discussion for hotel chief human resources officers in the Asia Pacific region.

Tashlin Lakhani, assistant professor of human resources
Nolan School BusinessFeed

New faculty introduction: Tashlin Lakhani

Meet the newest faculty from across the SC Johnson College of Business and learn about their academic focus, teaching and interests.

erial photo of a tropical island with a few anchored boats and people standing on the beach.
Nolan School BusinessFeed

Case study challenge invites students, alumni, and hospitality experts to weigh in

Chekitan Dev’s co-authored case examines options for expansion of a luxury resort. Learn more about the challenge and see how the industry responded.

Roundtable attendees in discussion at a table
Nolan School BusinessFeed

Roundtable Recap: Card check, employer associations, and hotel arbitration discussed at annual Labor Relations Roundtable

The 8th Annual Labor Relations Roundtable invited hospitality industry representatives to discuss the ever-changing landscape of labor and employment law.