International food-and-beverage provider Centerplate is collaborating with the Hotel School as part of its company-wide initiative to set goals and objectives to measurably improve guest relations.
From line-level managers to senior executives, the Professional Development Program (PDP) at Cornell is certain to provide hospitality professionals with the lifelong learning opportunities necessary to advance business and personal success.
Becoming a general manager in the hospitality industry is no easy feat. To get where you are today, you no doubt already possess a myriad of unique qualities that have allowed you to rise through the ranks and excel in a position that requires talent, dedication, and leadership ability.
As the author of the Service Excellence On-Demand Training program, my focus was on teaching the critical thinking skills relevant for any employees who interact with clients, customers, or guests, regardless of their level or industry.