Opening the door for everyone: Reducing gender inequality in hospitality leadership
Senior Lecturer Susan Fleming discusses the need for more gender diversity in hospitality leadership and how women can take matters into their own hands.
Noteworthy: Service Excellence shaping initiative at international food-and-beverage provider
International food-and-beverage provider Centerplate is collaborating with the Hotel School as part of its company-wide initiative to set goals and objectives to measurably improve guest relations.
10 reasons to get a PDP Certification from Cornell University
From line-level managers to senior executives, the Professional Development Program (PDP) at Cornell is certain to provide hospitality professionals with the lifelong learning opportunities necessary to advance business and personal success.
5 essential skills of successful hotel general managers
Becoming a general manager in the hospitality industry is no easy feat. To get where you are today, you no doubt already possess a myriad of unique qualities that have allowed you to rise through the ranks and excel in a position that requires talent, dedication, and leadership ability.
New on-demand industry training—because service is who we are
As the author of the Service Excellence On-Demand Training program, my focus was on teaching the critical thinking skills relevant for any employees who interact with clients, customers, or guests, regardless of their level or industry.