Executive Education

Featured photo of a hotel room for service excellence summary
Nolan School BusinessFeed

Noteworthy: Service Excellence shaping initiative at international food-and-beverage provider

International food-and-beverage provider Centerplate is collaborating with the Hotel School as part of its company-wide initiative to set goals and objectives to measurably improve guest relations.

Photo of the School of Hotel Administration's Statler Hall at Cornell University
Nolan School BusinessFeed

10 reasons to get a PDP Certification from Cornell University

From line-level managers to senior executives, the Professional Development Program (PDP) at Cornell is certain to provide hospitality professionals with the lifelong learning opportunities necessary to advance business and personal success.

Featured image of a writer for 5 essential qualities of successful hotel general managers article
Nolan School BusinessFeed

5 essential skills of successful hotel general managers

Becoming a general manager in the hospitality industry is no easy feat. To get where you are today, you no doubt already possess a myriad of unique qualities that have allowed you to rise through the ranks and excel in a position that requires talent, dedication, and leadership ability.

Photo of Elizabeth Martyn, author of Service Excellence On-Demand Training
Nolan School BusinessFeed

New on-demand industry training—because service is who we are

As the author of the Service Excellence On-Demand Training program, my focus was on teaching the critical thinking skills relevant for any employees who interact with clients, customers, or guests, regardless of their level or industry.