Faculty

SHA BusinessFeed

Research Recap: Study predicts restaurant sales based on customers’ return intentions

Alex Susskind and collaborators look at the impact on restaurant sales of customers’ interest in returning versus customer satisfaction.

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Learning to manage, with feeling

Kristina Workman’s research and teaching focus on the value of compassion and positive interpersonal relationships in the workplace.

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Andrew Quagliata teaches aspiring entrepreneurs the art of communication

Andrew Quagliata teaches aspiring entrepreneurs communication skills that can help boost their careers and bring success to other areas of their lives, too.

SHA BusinessFeed

Is bad news fake news?

Cornell Real Estate Market Indices: Crocker Liu and co-authors highlight hotel performance and positive/negative momentum during Q3 2019.

SHA BusinessFeed

Report: Leveraging bike-share systems to improve guest experiences and attract tourists

Elena Belavina and Ashish Kabra offer guidance to hotels on choosing a bike-share for guests and how cities can best design and run tourist-friendly systems.

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A fresh approach to helping the planet: Elena Belavina takes on food waste

SHA associate professor Elena Belavina is finding strategies to help grocery suppliers, households, and restaurants reduce food waste.

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Cross-Cornell collaboration unites ILR and SHA to advance labor relations in hospitality

From roundtables to conferences, CIHLER sponsors a variety of experiences that focus on legal issues, human resources, and labor relations in the hospitality industry.

SHA BusinessFeed

Gradual hotel slowdown: Has the party ended?

Cornell Real Estate Market Indices: Crocker Liu and co-authors report on hotels’ regional, price, and financial performance in Q2 2019.

SHA BusinessFeed

Equipment purchases: Putting a number on it

Mao and Moulton discuss their spreadsheet-based application that can be used to quickly compare the economic value of various equipment alternatives.