Alex Susskind and collaborators look at the impact on restaurant sales of customers’ interest in returning versus customer satisfaction.
Andrew Quagliata teaches aspiring entrepreneurs communication skills that can help boost their careers and bring success to other areas of their lives, too.
Elena Belavina and Ashish Kabra offer guidance to hotels on choosing a bike-share for guests and how cities can best design and run tourist-friendly systems.
SHA associate professor Elena Belavina is finding strategies to help grocery suppliers, households, and restaurants reduce food waste.
From roundtables to conferences, CIHLER sponsors a variety of experiences that focus on legal issues, human resources, and labor relations in the hospitality industry.