Hospitality
Center for Hospitality Research hosts panel with industry leaders on customer social engagement
Faculty and industry experts convened for a virtual keynote to explore how guest surveys can increase customer satisfaction and engagement.
Center for Hospitality Research Hosts Panel on Reimagining Travel
Recovery from the impact of Covid-19 on the hospitality industry is unpredictable and may take longer than we would like, but we have an opportunity to redesign.
Innovative Tech Platforms Facilitate Better Communication
New tech platforms hope to facilitate communication between employer and employee.
19th Annual Labor & Employment Law Roundtable: Session 1
This invitation only roundtable discusses the current state of the hospitality industry from the management perspective.
Country Clubs and Crisis: How one segment of the hospitality industry is surviving the pandemic
Country clubs offer socially-distanced outdoor amenities and activities that allow people an escape without flouting CDC guidelines or travel restrictions.
Real estate pros predict a bright future for New York City, post-pandemic
Seasoned professionals and recent alumni in real estate have faith in New York City’s resilience and capacity for innovation post-COVID-19.
Hospitality professionals balance robots and human touch for post-COVID-19 era
Hotel industry experts offer insights into the development of automated service innovations in response to customers’ COVID-19 concerns.
Research Recap: The relationship satisfaction factor in successful brand-hotel partnerships
Chekitan Dev, professor of marketing at the School of Hotel Administration, has co-authored a study recently published in Industrial Marketing Management.
SHA launches hospitality industry resource hub
The COVID-19 resource hub compiles expert information, tools, and guidance from the school’s faculty and its partners in the hospitality industry.