Faculty and industry experts convened for a virtual keynote to explore how guest surveys can increase customer satisfaction and engagement.
Recovery from the impact of Covid-19 on the hospitality industry is unpredictable and may take longer than we would like, but we have an opportunity to redesign.
Country clubs offer socially-distanced outdoor amenities and activities that allow people an escape without flouting CDC guidelines or travel restrictions.
Hotel industry experts offer insights into the development of automated service innovations in response to customers’ COVID-19 concerns.
Chekitan Dev, professor of marketing at the School of Hotel Administration, has co-authored a study recently published in Industrial Marketing Management.
The COVID-19 resource hub compiles expert information, tools, and guidance from the school’s faculty and its partners in the hospitality industry.