News

A man and a woman walk through the lobby of a hotel
Nolan School BusinessFeed

Center for Hospitality Research hosts panel with industry leaders on customer social engagement

Faculty and industry experts convened for a virtual keynote to explore how guest surveys can increase customer satisfaction and engagement.

AJ Mackey SHA '23
Nolan School BusinessFeed

Student Voices: Meet AJ Mackey SHA ’23

Mackey is pursuing a BS in Hotel Administration in hopes of a career as a real estate developer in the theme park and tourism industry.

Photo of a person taking a survey about their hotel stay.
Nolan School BusinessFeed

Research Recap: Customer engagement is the key to long-term loyalty and impact

Professor Anderson’s series of studies examine the long-term impacts of guest engagement upon guest satisfaction, loyalty, and booking channel selection.

Hailey Jennifer Nelson
Nolan School BusinessFeed

Student Voices: Meet Hailey Nelson SHA ’23

Undergraduate Hailey Nelson ’23 is taking full advantage of what SHA and Cornell offers inside and outside of the classroom.

Zak Bedrosian
Nolan School BusinessFeed

Student Voices: Meet Zak Bedrosian ’22

According to Bedrosian, learning business through the lens of hospitality is enjoyable as the industry is found in every form of business.

Featured image of woman at computer workspace
Nolan School BusinessFeed

Hotel Ezra Cornell Sponsors Virtual Conference on “Prioritizing People Over Dollars”

Industry leaders partnered with academic scholars to discuss people over dollars: prioritizing people-oriented solutions in a business landscape.

Christopher Reynolds MMH ’21
Nolan School BusinessFeed

Student Voices: Meet Christopher Reynolds MMH ’21

Reynolds hopes to leverage his experience in culinary arts, restaurants, and marketing towards a career in the food and beverage industry.

Shelby Ragin '22
Nolan School BusinessFeed

Student Voices: Meet Shelby Ragin ’22

According to Shelby Ragin ’22, School of Hotel Administration undergraduate students are united by their efforts to help people.

Isha janjikhel SHA '21
Nolan School BusinessFeed

Student Voices: Meet Isha Janjikhel, SHA ’21

Graduating in May, Isha Janjikhel SHA ’21 reflects on her time and experiences at the School of Hotel Administration.