News
SHA working with hospitality foundation to strengthen DE&I for the industry
Dean Kate Walsh is collaborating with other industry leaders to ensure the future of the industry is as diverse as the customers it serves.
19th Annual Labor and Employment Roundtable – Session 4
Hospitality labor and employment roundtable assembles different perspectives on election and pandemic effects
International Women’s Day: A Message from Dean Kate Walsh
Take a minute to hear from Dean Kate Walsh, the first woman dean of the Cornell School of Hotel Administration (SHA), who has advice for her younger self and the brilliant woman in the Cornell community.
Mark Nasr ’07 and Industry Panel Discuss Managing the Impacts of COVID-19 on Air Travel
The airline industry has been rocked by the COVID-19 pandemic. With fewer people willing or able to travel by air, demand has drastically decreased—and as a result, so have the […]
Center for Hospitality Research hosts panel with industry leaders on customer social engagement
Faculty and industry experts convened for a virtual keynote to explore how guest surveys can increase customer satisfaction and engagement.
Student Voices: Meet AJ Mackey SHA ’23
Mackey is pursuing a BS in Hotel Administration in hopes of a career as a real estate developer in the theme park and tourism industry.
Research Recap: Customer engagement is the key to long-term loyalty and impact
Professor Anderson’s series of studies examine the long-term impacts of guest engagement upon guest satisfaction, loyalty, and booking channel selection.
Student Voices: Meet Hailey Nelson SHA ’23
Undergraduate Hailey Nelson ’23 is taking full advantage of what SHA and Cornell offers inside and outside of the classroom.
Student Voices: Meet Zak Bedrosian ’22
According to Bedrosian, learning business through the lens of hospitality is enjoyable as the industry is found in every form of business.