Research

Anderson’s co-authored study underscores consumers’ reliance on hotel websites and non-direct channels when researching and booking rooms.

Rohit Verma’s co-authored study shows the core of the hotel business still focuses on creating a memorable stay by providing exceptional service.

Sheryl Kimes discusses her study on emerging trends in hotel revenue management practices—technology and data will increasingly inform RM decisions.

Christopher Anderson discusses his recent study in which he found that simply encouraging customer reviews can boost a hotel’s ratings and revenue.

Co-authored research by Jamie Perry found the most effective types of diversity training and programs use many different instructional methods.

Recent Cornell research suggests that smaller groups accomplish more because fewer connections allow members to interact more frequently and intimately.

A new study shows that companies must take a close look at the return on investment from each “free” product or service before deciding to offer it.

Stephani Robson’s research shows company-generated information can influence booking decisions as much as user-generated content, like reviews.

What do restaurant patrons think of tabletop technology? According to one new study, customers are also embracing these technological changes.