Student Voices

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Excitement and Readiness Accompanied the 2021 National HR in Hospitality Conference

National HR in Hospitality Conference took place September 21 to September 23, 2021 at the Hotel Del Coronado in San Diego, CA

For the discussion, Lilly Jan, Ph.D. was joined by Devita Davison, executive director of FoodLab, Michigan; Jonathan Geffrard, director of bars, restaurants, and events at Thompson Dallas; and Irene Li ’15, chef and owner of Mei Mei, Boston.
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Post-2020 Food and Beverage: Rebuilding an Embattled Industry

Experts joined Lilly Jan, Ph.D. to discuss problems and possible improvements in the food and beverage industry following the COVID-19 pandemic.

A panel of experts discuss the topic on a zoom style webinar.
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The Choice: Industry Leaders Envision the Future of Food & Beverage

Daniella Senior and Elizabeth Tilton joined Lilly Jan to discuss ongoing strategies for improving the culture of the food and beverage industry.

A screenshot, showing the five webinar panelists smiling during the online event.
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Sustainability in the Hospitality Industry: Challenges and Opportunities

CHR hosted a virtual keynote webinar to explore the challenges and opportunities of sustainability in the hospitality industry

Emily Goldfischer and Hertelier logo
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Alumna Emily Kanders Goldfischer ’92 Builds Community With hertelier

Student interview with Emily Goldfischer ’92, founder and editor-in-chief of hertelier

A panel of 3 men and 2 women
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What Keeps Us Coming Back: How to Build Customer Loyalty

In the wake of COVID-19, experts joined Professor Helen Chun to discuss recent trends in customer loyalty within the hospitality industry.

The panelists (clockwise from top left) included Yaron Lipshitz, chief executive officer of Allseated; Jacqueline Nunley, senior industry advisor for travel and hospitality at Salesforce; Kristi White, chief product officer at Knowland; Greg Land, global industry leader for aviation, hospitality, and travel-related services at IBM; and Chekitan Dev, Singapore Tourism Distinguished Professor at the School of Hotel Administration.
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Preparing for the Return of Business Meetings, Conferences and Travel: Is High-Tech the New High-Touch?

Industry experts share insight with Professor Chekitan Dev in a panel discussion on how best to prepare for the return of business travel.

Ellen Yui and students discuss entrepreneurship
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Meet Ellen Yui: Mentoring the Next Generation of Hospitality Entrepreneurs

Over 30 years later, Ellen Yui now acts as the guiding force for a new generation of rising industry leaders through the Pillsbury Institute for Hospitality Entrepreneurship’s Entrepreneurs in Residence (EIR) program.

A screenshot, showing the four webinar panelists smiling during the online event.
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The Importance of Social Listening: Using Technology to Provide Personalized and Customer-Centric Service

A virtual keynote to explore how hospitality companies can leverage social listening to deliver personalized guest experiences