{"id":2074,"date":"2019-06-24T17:43:46","date_gmt":"2019-06-24T21:43:46","guid":{"rendered":"https:\/\/business.cornell.edu\/nolan\/2019\/06\/24\/speaker-zachary-shapiro-05-director-of-operations-reliability-integrated-operations-center\/"},"modified":"2026-08-07T18:37:40","modified_gmt":"2026-08-07T22:37:40","slug":"speaker-zachary-shapiro-05-director-of-operations-reliability-integrated-operations-center","status":"publish","type":"post","link":"https:\/\/business.cornell.edu\/nolan\/2019\/06\/24\/speaker-zachary-shapiro-05-director-of-operations-reliability-integrated-operations-center\/","title":{"rendered":"Speaker: Zachary Shapiro ’05, Director of Operations Reliability, Integrated Operations Center"},"content":{"rendered":"\n

Company: American Airlines\n
Time: – \n
Where: Statler Auditorium<\/p>\n\n\n\n

American Airlines has been a pioneer in the airline industry since its first flight in 1936. Today, American Airlines and American Eagle offer an average of nearly 6,700 flights per day to nearly 350 destinations in more than 50 countries. American has hubs in Charlotte, Chicago, Dallas\/Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American is a founding member of the oneworld\u00ae alliance, whose members serve more than 1,000 destinations with about 14,250 daily flights to over 150 countries.<\/p>\n\n\n\n

Mr. Zachary Shapiro has diverse professional experience in the airline industry, having worked with Airbus, SkyWorks Holdings (a boutique aviation advisory fim), and JetBlue Airways in marketing, sales, strategy, operations, and revenue management. He is currently the Director of Operations Reliability at American Airlines\u2019 Integrated Operations Center. He works with the airline\u2019s various operational and commercial planning teams to develop a feedback loop between the \u201cfuture planning\u201d and \u201cday of\u201d phases of airline operations, raising awareness to, and driving change around, structural issues that challenge the airline\u2019s ability to reliably operate its flight schedule.<\/p>\n\n\n\n

Mr. Shapiro is a graduate of the School of Hotel Administration class of 2005 and proudly served as the Dean\u2019s Assistant his senior year. He also holds an MBA from the Wharton School at the University of Pennsylvania.<\/p>\n","protected":false},"excerpt":{"rendered":"

This operations expert specializes in reliability and performance across complex property portfolios.<\/p>\n","protected":false},"author":5,"featured_media":1798,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[33],"tags":[34],"class_list":["post-2074","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ddls","tag-speakers"],"acf":[],"yoast_head":"\nSpeaker: Zachary Shapiro '05, Director of Operations Reliability, Integrated Operations Center - Nolan School of Hotel Administration<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Speaker: Zachary Shapiro '05, Director of Operations Reliability, Integrated Operations Center\" \/>\n<meta property=\"og:description\" content=\"This operations expert specializes in reliability and performance across complex property portfolios.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/business.cornell.edu\/nolan\/2019\/06\/24\/speaker-zachary-shapiro-05-director-of-operations-reliability-integrated-operations-center\/\" \/>\n<meta property=\"og:site_name\" content=\"Nolan School of Hotel Administration\" \/>\n<meta property=\"article:published_time\" content=\"2019-06-24T21:43:46+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-07T22:37:40+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/business.cornell.edu\/wp-content\/uploads\/sites\/4\/2026\/08\/web-photo-Zachary-Shapiro-AA-Headshot.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"180\" \/>\n\t<meta property=\"og:image:height\" content=\"120\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"migrated\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"migrated\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/business.cornell.edu\\\/nolan\\\/2019\\\/06\\\/24\\\/speaker-zachary-shapiro-05-director-of-operations-reliability-integrated-operations-center\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/business.cornell.edu\\\/nolan\\\/2019\\\/06\\\/24\\\/speaker-zachary-shapiro-05-director-of-operations-reliability-integrated-operations-center\\\/\"},\"author\":{\"name\":\"migrated\",\"@id\":\"https:\\\/\\\/business.cornell.edu\\\/nolan\\\/#\\\/schema\\\/person\\\/0ba1cd4d0b2dda2771c452ed59736e6b\"},\"headline\":\"Speaker: Zachary Shapiro ’05, Director of Operations Reliability, Integrated Operations Center\",\"datePublished\":\"2019-06-24T21:43:46+00:00\",\"dateModified\":\"2026-08-07T22:37:40+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/business.cornell.edu\\\/nolan\\\/2019\\\/06\\\/24\\\/speaker-zachary-shapiro-05-director-of-operations-reliability-integrated-operations-center\\\/\"},\"wordCount\":230,\"image\":{\"@id\":\"https:\\\/\\\/business.cornell.edu\\\/nolan\\\/2019\\\/06\\\/24\\\/speaker-zachary-shapiro-05-director-of-operations-reliability-integrated-operations-center\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/business.cornell.edu\\\/wp-content\\\/uploads\\\/sites\\\/4\\\/2026\\\/08\\\/web-photo-Zachary-Shapiro-AA-Headshot.jpg\",\"keywords\":[\"Speakers\"],\"articleSection\":[\"Dean's Distinguished Lecture Series\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/business.cornell.edu\\\/nolan\\\/2019\\\/06\\\/24\\\/speaker-zachary-shapiro-05-director-of-operations-reliability-integrated-operations-center\\\/\",\"url\":\"https:\\\/\\\/business.cornell.edu\\\/nolan\\\/2019\\\/06\\\/24\\\/speaker-zachary-shapiro-05-director-of-operations-reliability-integrated-operations-center\\\/\",\"name\":\"Speaker: Zachary Shapiro '05, Director of Operations Reliability, Integrated Operations Center - 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