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Despite the proliferation of service business aimed at making people’s lives better, easier, and more connected, many organizations don’t have a firm focus on their customer experience. Simultaneously, the middle tier in any industry is eroding, forcing organizations to choose: will you compete on price or on customer service? For those who choose the later latter, Cornell offers unparalleled online professional development opportunities supporting the service you deliver to the individuals at the heart of your business – your consumers.
ONLINE
This online certificate course leverages today’s leading customer service strategies to help you raise the standard of service excellence for your organization, business unit, division, or team. You’ll develop the leadership competencies needed to create a consistent culture of empowerment and continuous improvement that will inspire exceptional service, every time, everywhere.
ONLINE TRAINING, AVAILABLE FOR ORGANIZATIONS
Delivering excellent service involves strategies, approaches, and techniques that can be learned and practiced by anyone. This online training course provides front-line service providers with a framework for critical thinking and tools to manage any sort of customer service interaction.
ONLINE TRAINING, AVAILABLE FOR ORGANIZATIONS
Tailored specifically for the senior living industry, this online training course offers front-line employees critical thinking skills and clear frameworks to deliver excellent service to their residents, family members, and community guests.
Cornell’s School of Hotel Administration is the world’s leader in hospitality education and research. Customer service and the guest experience are the core of its educational mission. Whether online or in-person, Cornell Executive Education taps into this knowledge to create custom learning opportunities for organizations looking to invest in teams and become industry leaders in this space. Contact us for details of how we can support your organization.