Operations

Learn. Discover. Engage. Evolve.

How do you evaluate the performance of your organization?

Great ideas and creative implementation alone do not create a successful, and healthy business. The key is to optimize your operations to understand what to measure, how to measure it, and how to track outcomes to ensure that your organization is running as smoothly and efficiently as possible. Cornell professional development opportunities will help you focus on the right indicators of your operational performance.


Stethoscope on top of paper records

Business Excellence for Health Professionals

ONLINE

This certificate gives doctors, nurses and other healthcare professionals the basic knowledge and skills needed to manage people and programs efficiently and within the bounds of government regulations.

  • 7 two-week online courses, requiring approx. 42 hours to compete
  • 56 Professional Development Hours (PDHs)
Business Excellence for Health Professionals

hand reaching across table filled with laptop and reports

Business Strategy

ONLINE

This certificate covers industry and competitive analysis, firm positioning options and tradeoffs within markets, effective internal organization and structuring, game theory for business decisions, and tactical pricing and product-line schemes.

  • Six two-week online courses, requiring approx. 36 hours to complete
Business Strategy

Laptop with performance dashboard and coffee cup

Measuring and Improving Business Performance

ONLINE

The certificate provides you with the tools you need to develop key performance indicators (KPIs) and reporting systems to improve the performance of managers and units all across your organization.

  •  Six two-week online courses, requiring approx. 36 hours to complete
Measuring and Improving Business Performance

Custom Programs in Operations

Cornell’s Samuel Curtis Johnson Graduate School of Management, School of Hotel Administration, and Charles H. Dyson School all are home to faculty with deep expertise in business operations. Cornell Executive Education taps into this knowledge to create custom learning opportunities for organizations looking to invest in teams and become industry leaders in this space. Contact us for details of how we can support your organization.