Customer Experience & Service Excellence

Learn. Discover. Engage. Evolve.

Is your organization prepared to serve the customer of the future?

Despite the proliferation of service business aimed at making people’s lives better, easier, and more connected, many organizations don’t have a firm focus on their customer experience. Simultaneously, the middle tier in any industry is eroding, forcing organizations to choose: will you compete on price or on service? For those who choose the later, Cornell offers unparalleled professional development opportunities supporting the service you deliver to the individuals at the heart of your business – your consumers.


Woman leads team

Leading a Culture of Service Excellence

ONLINE

This certificate leverages today’s leading customer service strategies to help you raise the standard of service excellence for your organization, business unit, division, or team. You’ll develop the leadership competencies needed to create a consistent culture of empowerment and continuous improvement that will inspire exceptional service, every time, everywhere.

  • 5 two-week online courses, requiring approx. 30 hours to complete
Leading a Culture of Service Excellence

5 star service mindset

Service Excellence On-Demand Training

ONLINE TRAINING, AVAILABLE FOR ORGANIZATIONS

Delivering excellent service involves strategies, approaches, and techniques that can be learned and practiced by anyone. This training provides front-line service providers with a framework for critical thinking and tools to manage any sort of service interaction

  • 8 online lessons, requiring approx. 4-6 hours to complete
  • 8 Workshop Guides, to facilitate complementary on-site training
Service Excellence On-Demand Training

woman helping elderly senior down hallway

Service Excellence for Senior Living

ONLINE TRAINING, AVAILABLE FOR ORGANIZATIONS

Tailored specifically for the senior living industry, this training offers front-line employees critical thinking skills and clear frameworks to deliver excellent service to their residents, family members, and community guests.

  • 1 online lesson, requiring approx. 90 minutes to complete
  • 1 Workshop Guide, to facilitate complementary on-site training
Service Excellence for Senior Living

Custom Programs in Customer Service & Service Excellence

Cornell’s School of Hotel Administration is the world’s leader in hospitality education and research, and customer service and the guest experience is at the core of its educational mission. Cornell Executive Education taps into this knowledge to create custom learning opportunities for organizations looking to invest in teams and become industry leaders in this space. Contact us for details of how we can support your organization.