Centers & Institutes
Exciting things are happening within our centers, institutes, and special program initiatives. Here’s a collection of recent stories and updates.

Free for guests, but not for hotels: How to pick the right amenities for your property
A new study shows that companies must take a close look at the return on investment from each “free” product or service before deciding to offer it.

Discussing Brazil’s current political and economic crisis at Cornell
III Brazilian Conference: Is Brazil’s Democracy in Crisis? organized by BRASA Cornell in partnership with the Emerging Markets Institute by Samantha Rullán, EMI Assistant Director (06/28/2016) On April 25th, 2016 more […]

Ownership Is Key to Fixing China’s SOEs — Eswar Prasad
Increasing competition and private ownership would help spur the changes needed to reform the country’s state-owned enterprises. By Eswar Prasad via The Wall Street Journal China’s state-owned enterprises remain one […]

Here’s what online hotel shoppers are looking for…and at
Stephani Robson’s research shows company-generated information can influence booking decisions as much as user-generated content, like reviews.

The importance of employee engagement: Transforming the strategy for a new era
Kelly McGuire speaks with Michele Sarkisian, CHR fellow, about how hospitality companies can look at employee engagement in a new way.

New research reveals three customer service tips for using tabletop technology
What do restaurant patrons think of tabletop technology? According to one new study, customers are also embracing these technological changes.
Social Impact Bond in Emerging Markets: Funding Chinese Migrant Workers’ Children Digital Education
With budgets tightening worldwide, there is a need to channel limited government and international organization funding towards high-quality developmental projects. A new type of investment vehicle, social impact bond, carries […]

Study: Most short-term trades lose money
Pamela Moulton’s new study shows institutional stock traders will likely get better returns by taking a more long-term approach.

Global Latinas, as part of the solution of Latin America’s social issues
Global Latinas realize that, as they develop their global ambitions, their home country and the Latin American region in which they operate, need to be strong by Lourdes Casanova, EMI […]