Centers & Institutes
Exciting things are happening within our centers, institutes, and special program initiatives. Here’s a collection of recent stories and updates.

Building better customer satisfaction in a world of technology
Anderson and Martyn explore how customer contact employees can be trained in the “how” of service, especially when involved in service recovery.

The Center for Real Estate and Finance: A global leader in real estate education
The Center for Real Estate and Finance provides Cornell students with experiential learning opportunities through courses, clubs, events, and more.

American student reflects on China, globalization, and digital transformation
Spenser Rose says Wenzhou University has expanded his view of globalization and exposed him to the concept of the Fourth Industrial Revolution.

Emerging Markets Reshaping Globalization annual conference recap
EMI’s 2018 conference speakers see emerging markets as a bulwark for the international economic system in this era of trade wars and protectionism.

CIHLER welcomes Gretta Brooks to industry advisory board
The Cornell Center for Innovative Hospitality Labor and Employment Relations welcomes hospitality sales training expert Gretta Brooks, founder and CEO of SalesBoost.

‘Made in China 2025’ feels trade war pinch
Lourdes Casanova, Johnson professor and director of the Emerging Markets Institute, offers her thoughts on the trade war brewing between the U.S. and China.

So you want to be an entrepreneur? Part 2: Spaces and initiatives
In Part 2 of this series, Donnie and Earl offer a list of co-working spaces, initiatives, events, and resources for aspiring entrepreneurs at Cornell.

New center improves employment relations in hospitality
CIHLER, formerly an institute, has become a center—now equally shared with the ILR School. It provides a collaborative space for dialogue on labor relations in the hospitality industry.

Student reflections from the Cornell Energy Connection
The 2018 Cornell Energy Connection welcomed students, influencers, and practitioners to discuss the future of the energy industry.