Michael Johnson

Michael Johnson

  • Professor Emeritus
  • Dean Emeritus

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Cornell Peter and Stephanie Nolan School of Hotel Administration


Cornell Directory Entry


A distinguished scholar, experienced academic administrator, and social scientist by training, Michael D. Johnson is dean and E.M. Statler Professor Emeritus at the Peter and Stephanie Nolan School of Hotel Administration at Cornell University. He has published over 100 academic articles and industry reports and six books over the course of his career and consulted in over 20 industries.

Johnson's research interests include customer satisfaction and loyalty, customer portfolio management, marketing strategy, innovation, and corporate social responsibility. Johnson recently served as president and professor of marketing at John Carroll University. Prior to John Carroll, he served as provost and professor of marketing at Babson College. Before Babson, Johnson served as the Bradley H. Stone Dean and E.M. Statler Professor at the Nolan School. Prior to Cornell, he served as the D. Maynard Phelps Collegiate Professor of Business Administration and Professor of Marketing at the University of Michigan's Ross School of Business. Johnson serves on the board of directors of the Center for Advanced Business Studies, an affiliate of the University of Wisconsin-Madison and the Wisconsin School of Business, in support of executive education opportunities From 2016-2023 he served as a member of the President's International Advisory Board of BI Norwegian Business School in Oslo, Norway. From 2011 to 2022 he served as an independent director, audit committee member, and nominating and corporate governance committee member on the board of Carey Watermark Investors I and II, which became Watermark Lodging Trust, a Chicago-based real estate investment trust focused on lodging properties.

Academic Degrees

  • PhD Booth School of Business, University of Chicago, 1983
  • MBA Booth School of Business, University of Chicago, 1980
  • BS College of Letters & Science, University of Wisconsin, Madison, 1978