Centers & Institutes
Exciting things are happening within our centers, institutes, and special program initiatives. Here’s a collection of recent stories and updates.
Center for Hospitality Research hosts panel with industry leaders on customer social engagement
Faculty and industry experts convened for a virtual keynote to explore how guest surveys can increase customer satisfaction and engagement.
The new dining reality: Shorter menus, quicker meals — and ugly-delicious dishes
The pandemic is “an opportunity for restaurants to improve labor relations — pay more to staff — and try to renegotiate the fundamental elements of their business,” says Professor Alex Susskind.
Miles Ahead: China, Huawei, and 5G
A champion in 5G technology, the Chinese multinational firm Huawei stands out for its absolute advantages over the competition.
Center for Hospitality Research Hosts Panel on Reimagining Travel
Recovery from the impact of Covid-19 on the hospitality industry is unpredictable and may take longer than we would like, but we have an opportunity to redesign.
The Internship: Smart. Driven. Googley.
Two-Year MBA student Taylor Nguyen writes about her summer internship at Google and the intersection of Google and sustainability.
Fintech Trends: The Year Ahead
Scholars at the SC Johnson College of Business were joined by industry experts in a discussion that highlights current and upcoming fintech trends.
Innovative Tech Platforms Facilitate Better Communication
New tech platforms hope to facilitate communication between employer and employee.
19th Annual Labor & Employment Law Roundtable: Session 1
This invitation only roundtable discusses the current state of the hospitality industry from the management perspective.
Research Recap: Customer engagement is the key to long-term loyalty and impact
Professor Anderson’s series of studies examine the long-term impacts of guest engagement upon guest satisfaction, loyalty, and booking channel selection.