Center for Hospitality Research
News, updates, and expert insights from a premier center for hospitality inquiry and innovation.
Cornell research uncovers keys to successful and lasting diversity training
Co-authored research by Jamie Perry found the most effective types of diversity training and programs use many different instructional methods.
Long-distance collaboration: Some keys to more productive teams
Recent Cornell research suggests that smaller groups accomplish more because fewer connections allow members to interact more frequently and intimately.
Free for guests, but not for hotels: How to pick the right amenities for your property
A new study shows that companies must take a close look at the return on investment from each “free” product or service before deciding to offer it.
Here’s what online hotel shoppers are looking for…and at
Stephani Robson’s research shows company-generated information can influence booking decisions as much as user-generated content, like reviews.
The importance of employee engagement: Transforming the strategy for a new era
Kelly McGuire speaks with Michele Sarkisian, CHR fellow, about how hospitality companies can look at employee engagement in a new way.
New research reveals three customer service tips for using tabletop technology
What do restaurant patrons think of tabletop technology? According to one new study, customers are also embracing these technological changes.
Study: Most short-term trades lose money
Pamela Moulton’s new study shows institutional stock traders will likely get better returns by taking a more long-term approach.
An interview with Mark Lomanno: Why everyone in hospitality needs to pay attention to distribution costs
Kelly interviews Mark Lammano about recent research from Kalibri Labs that found distribution costs are rising at two times the rate of room revenue.