Centers & Institutes
Exciting things are happening within our centers, institutes, and special program initiatives. Here’s a collection of recent stories and updates.

Meet Ellen Yui: Mentoring the Next Generation of Hospitality Entrepreneurs
Over 30 years later, Ellen Yui now acts as the guiding force for a new generation of rising industry leaders through the Pillsbury Institute for Hospitality Entrepreneurship’s Entrepreneurs in Residence (EIR) program.

Roundtable Recap: Biden’s NLRB, UNITE HERE, and the pandemic discussed at 9th Annual CIHLER Labor Relations Roundtable
CIHLER’S Ninth Annual Labor Relations Roundtable explored expected changes from the Biden administration’s National Labor Relations Board.

The Importance of Social Listening: Using Technology to Provide Personalized and Customer-Centric Service
A virtual keynote to explore how hospitality companies can leverage social listening to deliver personalized guest experiences

The Brutal Truth About Bitcoin
Professor Eswar Prasad authors a New York Times op-ed on the consequences of bitcoin and cryptocurrency technologies.

Ideas With Impact: Maintaining the Human Touch in a Contactless World
Center for Hospitality Research and Medallia crowdsource ideas for contactless technology that elevates the guest experience without compromising connection

Entrepreneurship or family business…or both?
Entrepreneurship and family business have at times seemed at odds with each other, but upon a closer look, they are actually joined at the hip.

Brazil’s healthcare system: A slow march towards progress
Nick Mitilenes MBA/MS ’21 analyzes Brazil’s possibility of overcoming the challenges presented by constitutionally mandated healthcare.

Reflections of an Emerging Markets Institute case competition judge
Ari Betof reflects on his experience judging the Emerging Markets Institute Case Competition and advocates for international-focused programs.

Amid competing priorities, business can be a force for good
SC Johnson Chairman and CEO Fisk Johnson draws on his storied company’s values to navigate between business pragmatism and doing good.