Nolan School

Keep up to date with Hotelies, hospitality education, and industry at large with these stories and updates from the Nolan School.

the word ideas spelled in letter tiles
Nolan School

Can serendipity be harnessed? Reflecting on unplanned outcomes offers benefits

Research led by a Nolan School professor finds that reflecting on unintended outcomes strengthens ideation.

Tip jar
Nolan School

Why we tip, who we tip and what it really says about us

People have a lot to say about where, when and how much to tip. A new book by Michael Lynn dives deep

A split-screen photo of the Grailer Food Lab, contrasting the space's appearance under construction and completed.
Nolan School

Renovated food lab goes fully electric, embracing induction technology

Cornell’s Grailer Food Lab is now fully electric, available for hospitality students to learn on climate-friendly induction stoves.

Chef instructor Christian Latimer (left) instructs Isabelle Louis ’26, a hotel administration major and chef assistant, how to add the finishing touch to the roasted carrots appetizer.
Nolan School

Future restaurateurs sharpen their skills in remodeled food lab

After two years of renovations, the Grailer Food Lab has reopened with a more real-world commercial kitchen and all-electric appliances

Chris Anderson in his office
Nolan School

Five questions for Chris Anderson

In a recent article, “The Perils of Algorithmic Pricing,” Christopher Anderson of the Nolan Hotel School discusses why pricing algorithms matter for a variety of industries.

A young, frustrated woman with several hands pointing their fingers at her
Nolan School

Familiarity breeds success for fledgling companies

Teams featuring at least one “stranger” are more than twice as likely to fail as teams of friends, family members or co-workers, according to a Nolan Hotel School study

Boss speaking with employee
Nolan School

The speed trap: why leaders’ quick pivots can seem inauthentic

The research team conducted three studies in a leader-centric workplace with over 3,000 participants.

Jessica Tracey
Nolan School

Jessica Tracey brings expertise on sustainable tourism to Nolan School

Meet Jessica V. Tracey, Nolan School lecturer specializing in hotel development, sustainable tourism and strategic financial management.

A headshot of a woman with short hair in a suit, next to an enlarged image of a book with a colorful cover.
Nolan School

‘Silenced Voices’ Are Revealed in New Book on Historical Figures

This book highlights the civic participation and community engagement of women, from abolitionists to philanthropists.