School of Hotel Administration BusinessFeed

News, features, and voices in hospitality from the School of Hotel Administration (SHA)

Hotel executive Arthur Keith ’84 is new Statler GM

February 5, 2020

Keith brings 36 years of hospitality operations expertise to the dual role of directing the Statler Hotel and developing student leaders.

Research Recap: Flexibility in reservation times can increase restaurant revenue

February 4, 2020

Gary Thompson, professor of operations and management, investigates the impact of timing flexibility in restaurant reservations.

STR founder Randell Smith named 2020 Cornell Hospitality Icon

January 28, 2020

Randell Smith, who set the standard for hotel data intelligence and global benchmarking, will be honored on June 2 in New York.

Baker Program in Real Estate transforms passionate students into industry leaders

January 14, 2020

Students in the Baker program earn an MPS in real estate (MPS-RE) and are ready to hit the ground running when they graduate from this two-year program.

Mia Kyricos, Hyatt’s global head of well-being, receives Cornell award

November 18, 2019

Mia Kyricos, MMH ’03, senior VP and global head of well-being at Hyatt Hotels Corporation, received the 2019 Cornell MMH Outstanding Alumna of the Year.

Learning to manage, with feeling

November 15, 2019

Kristina Workman’s research and teaching focus on the value of compassion and positive interpersonal relationships in the workplace.

Stories by

Explore stories from SHA’s academic and executive education programs

Known as the world leader for teaching and researching the business of hospitality, SHA prepares people-focused, tech-savvy leaders who understand that business success happens when they model the essence of hospitality.

Two women standing in front of Marriott signs


Perspectives authored by SHA students

Our students tell SHA’s story the best. Read about coursework, student organizations, studying abroad, internships, and more from our undergraduate and graduate students.

ALL Student Voices


Real life TV: SHA and ILR students reflect on employment arbitrations

February 17, 2020

Students visited New York City to observe employment arbitration and gained valuable insight into the legal system.

Pitch competition rewards new ‘way’ to pay restaurants

December 6, 2019

The Pillsbury Institute's pitch competition awarded top prizes to undergraduates in SHA, Dyson, and ILR and a grad student in the MMH program.

Hotel Ezra Cornell reveals theme for 2020 event: Dare to Do

October 28, 2019

HEC 95 will focus on the power hospitality has to impact society for the better, exploring how the industry can weave social responsibility into all facets of business.

Read more posts by undergraduates in SHA’s BS in Hotel Administration program


Graduate Programs

Hotel Show NYC: Touring the breadth of the hospitality industry

February 12, 2020

The Hotel Show excursion to New York City gives MMH students a chance to visit hospitality companies and network with industry professionals.

Year-end reflections from the MMH Class of 2019

May 30, 2019

Master of Management in Hospitality (MMH) program graduates share their favorite memories and offer advice for incoming students.

Experiential learning in Las Vegas: MMH 2019 Master Class recap

April 26, 2019

Lisa Liu, MMH ’19, reflects on her trip to Las Vegas as part of the MMH experiential learning course, hosted this year by MGM Resorts International.

Read more posts by students in the MMH program and the Baker Program in Real Estate

Master’s Voices

Faculty &

Influencing the hospitality industry with relevant dialogue and timely, rigorous research

SHA’s centers, institutes, and faculty focus directly on research that benefits the industry in areas such as real estate and finance, services management and marketing, human resources, food and beverage management, and organizational behavior.


Noteworthy: Faculty discuss technology’s impact on labor and employment laws for hotel teams

February 18, 2020

According to professors Sherwyn (SHA) and Wagner (Dyson), as hotels implement new technology, legal implications of these initiatives often come into play.

Research Recap: Flexibility in reservation times can increase restaurant revenue

February 4, 2020

Gary Thompson, professor of operations and management, investigates the impact of timing flexibility in restaurant reservations.

Research Recap: Study predicts restaurant sales based on customers’ return intentions

January 22, 2020

Alex Susskind and collaborators look at the impact on restaurant sales of customers’ interest in returning versus customer satisfaction.

More Across the
Cornell SC Johnson College of Business

Dyson BusinessFeed

Morgan Stanley leader shares her tips for career success with Dyson undergraduates

February 19, 2020

Carla Harris presented her talk, Tools for Maximizing your Career Success, as part of Dyson’s Leadership Week

SC Johnson College BusinessFeed

Jessica Rolph’s journey from Cornell student to MBA to cofounder of two best-selling brands

February 12, 2020

Jessica Rolph, founder and CEO of Lovevery, talks about purpose, partnerships, getting acquired, and starting up all over again.

Johnson BusinessFeed

Celebrating Ann Richards’s 32 remarkable years at Johnson

February 5, 2020

Known both for the warmth of her smile and her expertise, Ann Richards actively promoted diversity in Johnson's residential MBA programs.

Johnson BusinessFeed

Cornell MBA ranked Best MBA for Management by The Princeton Review

January 17, 2020

Cornell MBA ranked #1 Best MBA for Management and top 5 for additional areas ranging from career prospects to most family-friendly.

Johnson BusinessFeed

Meet 12 students from the Two-Year MBA Class of 2021

January 15, 2020

From philanthropists and scientists to U.S. veterans and hospitality professionals, Poets&Quants highlights 12 MBAs from the Two-Year Class of 2021.

Johnson BusinessFeed

MBAs join with Cornell Elves to spread holiday cheer in Tompkins County

November 25, 2019

Johnson MBAs, 19 student clubs, and the Cornell Elves program join forces to sponsor 33 children in Tompkins County this holiday season.