Biography
Marie Ozanne is an assistant professor of services management in the Cornell Peter and Stephanie Nolan School of Hotel Administration, part of the SC Johnson College of Business, where she examines how communication shapes consumer judgment, behavior and well being. She holds a Ph.D. in hospitality management from The Pennsylvania State University and an MBA from ESSEC Business School in France.
Ozanne’s research draws on consumer psychology to investigate how language, communication cues and emerging technologies influence responsible decision making and service experiences. Her current projects explore how using a native versus non native language affects consumer choices, how language accommodation shapes cross cultural service interactions and how digital communication influences consumer responses. Her work contributes to broader conversations about responsible consumption and the role of communication in shaping service outcomes, connecting naturally to areas such as consumer psychology and cross-cultural communication.
Before entering academia, Ozanne built extensive international experience in the hospitality industry across the United Kingdom, Spain, France and Canada. She led the development of culinary academies for Weber in Southern Europe and oversaw operational marketing for a large portfolio of restaurants in France, experiences that continue to inform her teaching and research. Her professional background reflects a deep commitment to understanding service environments from both managerial and consumer perspectives.
Ozanne’s career bridges industry practice and academic inquiry, and her work advances the study of services management by illuminating how communication shapes the way consumers think, decide and engage with organizations.
Education
PhD Pennsylvania State University, University Park, 2018 MBA ESSEC Business School, 2013 BS Academie Internationale de Management en Hotellerie & Tourisme, 2010
Awards
- Faculty Teaching Recognition Award - First Year Core Spring (2025) Cornell Nolan School of Hotel Administration
- Ted Teng '79 Dean's Teaching Excellence Award (2024) Cornell Nolan School of Hotel Administration
- Faculty Teaching Recognition Award - Freshman Core (2021) Cornell Peter and Stephanie Nolan School of Hotel Administration