Biography
Marie Ozanne serves as an assistant professor of services management within the Cornell Peter and Stephanie Nolan School of Hotel Administration. She holds a PhD in hospitality management from The Pennsylvania State University and an MBA from ESSEC Business School, France.
Her research examines how communication influences consumer judgment and behavior. Drawing on consumer psychology, her work investigates how language, communication cues, and emerging technologies influence responsible decision making, service experiences, and consumer well-being. Her current research focuses on how using a native versus non-native language affects consumer decisions, how language accommodation influences service experiences across cultures, and how digital communication influence consumer responses.
Before pursuing an academic career, Ozanne gained extensive international experience in the hospitality industry across the United Kingdom, Spain, France, and Canada. Her roles included leading the development of culinary academies for the Weber grilling company in Southern Europe and overseeing operational marketing for a large portfolio of restaurants in France.
Ozanne’s professional journey showcases her dedication to both academia and industry, with her research and practical experiences contributing to the advancement of services management.
Education
PhD Pennsylvania State University, University Park, 2018 MBA ESSEC Business School, 2013 BS Academie Internationale de Management en Hotellerie & Tourisme, 2010
Awards
- Faculty Teaching Recognition Award - First Year Core Spring (2025) Cornell Nolan School of Hotel Administration
- Ted Teng '79 Dean's Teaching Excellence Award (2024) Cornell Nolan School of Hotel Administration
- Faculty Teaching Recognition Award - Freshman Core (2021) Cornell Peter and Stephanie Nolan School of Hotel Administration