Research Recap: Customer engagement is the key to long-term loyalty and impact
Professor Anderson’s series of studies examine the long-term impacts of guest engagement upon guest satisfaction, loyalty, and booking channel selection.
What to expect in 2017: A view from the CHR Advisory Board
Kelly McGuire polls the CHR Advisory Board on challenges and opportunities, global trends, and how the hospitality industry should be preparing for 2017.
Hospitality and humanitarianism
Susan Devine, senior vice president of strategic development for Preferred Hotel Group, offers this guest post on hospitality and humanitarianism.
Book direct: Hoteliers, you may be better prepared than you think
Kelly McGuire interviews Faith Marshall of NTT DATA on the importance of a seamless customer experience with online booking processes.
Building a smart distribution strategy
Kelly McGuire interviews Barry Van Weelden, CHR Advisory Board member and senior director of sales strategy and operations at priceline.com.
The importance of employee engagement: Transforming the strategy for a new era
Kelly McGuire speaks with Michele Sarkisian, CHR fellow, about how hospitality companies can look at employee engagement in a new way.
An interview with Mark Lomanno: Why everyone in hospitality needs to pay attention to distribution costs
Kelly interviews Mark Lammano about recent research from Kalibri Labs that found distribution costs are rising at two times the rate of room revenue.