Professor Anderson’s series of studies examine the long-term impacts of guest engagement upon guest satisfaction, loyalty, and booking channel selection.
Kelly McGuire polls the CHR Advisory Board on challenges and opportunities, global trends, and how the hospitality industry should be preparing for 2017.
Kelly McGuire interviews Faith Marshall of NTT DATA on the importance of a seamless customer experience with online booking processes.
Kelly McGuire speaks with Michele Sarkisian, CHR fellow, about how hospitality companies can look at employee engagement in a new way.
An interview with Mark Lomanno: Why everyone in hospitality needs to pay attention to distribution costs
Kelly interviews Mark Lammano about recent research from Kalibri Labs that found distribution costs are rising at two times the rate of room revenue.