COVID-19

Cornell alumni and industry experts representing both management and workers discuss whether U.S. employers should require their employees to be vaccinated.

The pandemic is pushing the restaurant industry to consider a no-tip approach. “If you’re going to rebuild, let’s rebuild on a sounder model,” Professor Michael Lynn tells The New York Times.

“We really have no idea what business travel is going to look like and at what level it will come back,” Professor Chris Anderson tells the Washington Post.

Steven Carvell, professor of finance and director of the Center for Real Estate and Finance, discusses how hotels have become flexible amid the pandemic.

Dean Kate Walsh tells the New York Times that independent hotels will need to double down in how they market their experience–especially safety. “Safety is paramount–it’s the essential part of bringing guests back,” she said.

Professor David Sherwyn tells CNBC that hotels are unlikely to require guests to be vaccinated, but he believes some hotels could require inoculations as a type of “boutique sales pitch” that may appeal to certain segments of the market.

Professor Robert Kwortnik Jr. tells the New York Times that flexible cruise cancellation policies will likely continue through 2021.

Professor Chris Anderson says that every company is debating the value of meeting clients in person versus connecting virtually.

Hotel industry experts offer insights into the development of automated service innovations in response to customers’ COVID-19 concerns.