research

A man draws an upward profit arrow on a whiteboard
SHA BusinessFeed

Research Recap: Uncovering the attributes of sustainable earnings in the lodging industry

Research from Linda Canina at SHA uncovers factors that can have a significant impact on achieving sustainable earnings in the lodging industry.

Peng Liu
SHA BusinessFeed

Liu foresees new business models as hospitality infuses retail shopping

Peng Liu, SHA associate professor, looks at how the hospitality industry can better serve retail shoppers by giving them enjoyable experiences.

Restaurant Hostesses make reservations
SHA BusinessFeed

Research Recap: Flexibility in reservation times can increase restaurant revenue

Gary Thompson, professor of operations and management, investigates the impact of timing flexibility in restaurant reservations.

Customers dining in a restaurant
SHA BusinessFeed

Research Recap: Study predicts restaurant sales based on customers’ return intentions

Alex Susskind and collaborators look at the impact on restaurant sales of customers’ interest in returning versus customer satisfaction.

Hotel School Scholarly Commons
SHA BusinessFeed

Is bad news fake news?

Cornell Real Estate Market Indices: Crocker Liu and co-authors highlight hotel performance and positive/negative momentum during Q3 2019.

Hotel School Scholarly Commons
SHA BusinessFeed

Report: Leveraging bike-share systems to improve guest experiences and attract tourists

Elena Belavina and Ashish Kabra offer guidance to hotels on choosing a bike-share for guests and how cities can best design and run tourist-friendly systems.

Hotel School Scholarly Commons
SHA BusinessFeed

Gradual hotel slowdown: Has the party ended?

Cornell Real Estate Market Indices: Crocker Liu and co-authors report on hotels’ regional, price, and financial performance in Q2 2019.

Female celebrity posing In a limousine for paparazzi on a red carpet
SHA BusinessFeed

In entertainment and business, it’s a race to the top. But what happens once you get there?

What “Oscar Curse?” Heeyon Kim’s research focuses on the effects of positive social status shifts and proximity to high-status brands.

A girl pours bright green drinks
SHA BusinessFeed

Building better customer satisfaction in a world of technology

Anderson and Martyn explore how customer contact employees can be trained in the “how” of service, especially when involved in service recovery.