Research

Research examines the relationship between customer satisfaction and reporting motivation in online review platforms.

Yuan Shi has found intriguing data that provides new details around the active debate among managers, investors, researchers, and policymakers.

Study highlights important implications for managers who wish to encourage a more exploratory search for breakthrough innovation.

Are hotel prices signaling a return to pre-pandemic levels? Professor Crocker Liu weighs in.

A study found calorie labels on menus resulted in a reduction in calories ordered, but with a catch.

Professor Chekitan Dev’s co-authored case study challenges readers to position the Neemrana Hotels brand to survive and thrive in a changing market. How did readers respond?

Chekitan Dev, professor of marketing at the School of Hotel Administration, has co-authored a study recently published in Industrial Marketing Management.

Research from Linda Canina at SHA uncovers factors that can have a significant impact on achieving sustainable earnings in the lodging industry.

Peng Liu, SHA associate professor, looks at how the hospitality industry can better serve retail shoppers by giving them enjoyable experiences.