research

SHA BusinessFeed

Research Recap: Study predicts restaurant sales based on customers’ return intentions

Alex Susskind and collaborators look at the impact on restaurant sales of customers’ interest in returning versus customer satisfaction.

SHA BusinessFeed

Is bad news fake news?

Cornell Real Estate Market Indices: Crocker Liu and co-authors highlight hotel performance and positive/negative momentum during Q3 2019.

SHA BusinessFeed

Report: Leveraging bike-share systems to improve guest experiences and attract tourists

Elena Belavina and Ashish Kabra offer guidance to hotels on choosing a bike-share for guests and how cities can best design and run tourist-friendly systems.

SHA BusinessFeed

Gradual hotel slowdown: Has the party ended?

Cornell Real Estate Market Indices: Crocker Liu and co-authors report on hotels’ regional, price, and financial performance in Q2 2019.

SHA BusinessFeed

In entertainment and business, it’s a race to the top. But what happens once you get there?

What “Oscar Curse?” Heeyon Kim’s research focuses on the effects of positive social status shifts and proximity to high-status brands.

SHA BusinessFeed

Building better customer satisfaction in a world of technology

Anderson and Martyn explore how customer contact employees can be trained in the “how” of service, especially when involved in service recovery.

SHA BusinessFeed

Cornell study highlights the critical importance of brand consistency

Chris Anderson’s study found that consistency within a brand is increasingly important, as compared to location and reputation across a chain scale.

SHA BusinessFeed

Research Recap: Legal analysis proposes new standards in the age of “Me Too”

David Sherwyn and Paul Wagner discuss what constitutes sexual harassment, identify the problems, and propose a solution that could eradicate, or at least mitigate, the reason for the Me Too movement.

SHA BusinessFeed

Robots: Hotel customers like them (mostly)!

Rohit Verma’s co-authored exploratory study of robot use among hotels in China found that hotel guests surveyed were satisfied with the robots’ service.