Center for Hospitality Research
News, updates, and expert insights from a premier center for hospitality inquiry and innovation.
Research Recap: How Contactless Technology is Transforming the Hospitality Industry Forever
FreedomPay SVP shares findings from a recent white paper on how hospitality can leverage contactless and touchless technology to create frictionless and customized guest experiences.
Alumni Mark and Brian Canlis Pivot During a Pandemic and Flourish
Canlis restaurant owners practice flexibility to thrive and flourish during pandemic.
Roundtable Recap: Sustainability in the era of COVID-19
Participants from around the world gathered virtually for the Center for Hospitality Research’s 11th Annual Sustainability Roundtable to discuss sustainability in the era of COVID-19.
Mark Nasr ’07 and Industry Panel Discuss Managing the Impacts of COVID-19 on Air Travel
The airline industry has been rocked by the COVID-19 pandemic. With fewer people willing or able to travel by air, demand has drastically decreased—and as a result, so have the […]
Center for Hospitality Research hosts panel with industry leaders on customer social engagement
Faculty and industry experts convened for a virtual keynote to explore how guest surveys can increase customer satisfaction and engagement.
Center for Hospitality Research Hosts Panel on Reimagining Travel
Recovery from the impact of Covid-19 on the hospitality industry is unpredictable and may take longer than we would like, but we have an opportunity to redesign.
Innovative Tech Platforms Facilitate Better Communication
New tech platforms hope to facilitate communication between employer and employee.
Research Recap: Customer engagement is the key to long-term loyalty and impact
Professor Anderson’s series of studies examine the long-term impacts of guest engagement upon guest satisfaction, loyalty, and booking channel selection.
Country Clubs and Crisis: How one segment of the hospitality industry is surviving the pandemic
Country clubs offer socially-distanced outdoor amenities and activities that allow people an escape without flouting CDC guidelines or travel restrictions.