Center for Hospitality Research
News, updates, and expert insights from a premier center for hospitality inquiry and innovation.
Country Clubs and Crisis: How one segment of the hospitality industry is surviving the pandemic
Country clubs offer socially-distanced outdoor amenities and activities that allow people an escape without flouting CDC guidelines or travel restrictions.
Hotel Ezra Cornell Sponsors Virtual Conference on “Prioritizing People Over Dollars”
Industry leaders partnered with academic scholars to discuss people over dollars: prioritizing people-oriented solutions in a business landscape.
9 Ways the Pandemic Will Change Travel in 2021
Professor Robert Kwortnik Jr. tells the New York Times that flexible cruise cancellation policies will likely continue through 2021.
Hospitality professionals balance robots and human touch for post-COVID-19 era
Hotel industry experts offer insights into the development of automated service innovations in response to customers’ COVID-19 concerns.
Experts respond to case study challenge with unique brand strategies
Professor Chekitan Dev’s co-authored case study challenges readers to position the Neemrana Hotels brand to survive and thrive in a changing market. How did readers respond?
Noteworthy: Innovating for a Post-Pandemic Future
Industry leaders discuss challenges and opportunities facing the hospitality industry in a post-pandemic world.
Noteworthy: SHA Career Management and Centers & Institutes reinstate internship program
The C&I Internship Program helps students find internships in the hospitality industry.
Case study challenge invites students, alumni, and hospitality experts to weigh in
Chekitan Dev’s co-authored case examines options for expansion of a luxury resort. Learn more about the challenge and see how the industry responded.
Research Recap: The relationship satisfaction factor in successful brand-hotel partnerships
Chekitan Dev, professor of marketing at the School of Hotel Administration, has co-authored a study recently published in Industrial Marketing Management.