News

SHA's dean's student advisory board
SHA BusinessFeed

Students serving students

Operating under the ethos of ‘students serving students,’ SHA’s Dean’s Student Advisory Board represents the student perspective.

A new day rises on the hotel industry
SHA BusinessFeed

SHA working with hospitality foundation to strengthen DE&I for the industry

Dean Kate Walsh is collaborating with other industry leaders to ensure the future of the industry is as diverse as the customers it serves.

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SHA BusinessFeed

19th Annual Labor and Employment Roundtable – Session 4

Hospitality labor and employment roundtable assembles different perspectives on election and pandemic effects

photo of dean kate walsh
SHA BusinessFeed

International Women’s Day: A Message from Dean Kate Walsh

Take a minute to hear from Dean Kate Walsh, the first woman dean of the Cornell School of Hotel Administration (SHA), who has advice for her younger self and the brilliant woman in the Cornell community.

Image of an planes at an aurport terminal.
SHA BusinessFeed

Mark Nasr ’07 and Industry Panel Discuss Managing the Impacts of COVID-19 on Air Travel

The airline industry has been rocked by the COVID-19 pandemic. With fewer people willing or able to travel by air, demand has drastically decreased—and as a result, so have the number of daily flights offered by commercial airlines. In addition to the diminished traffic, the airline industry is also facing new regulations and changing booking […]

A man and a woman walk through the lobby of a hotel
SHA BusinessFeed

Center for Hospitality Research hosts panel with industry leaders on customer social engagement

Faculty and industry experts convened for a virtual keynote to explore how guest surveys can increase customer satisfaction and engagement.

AJ Mackey SHA '23
SHA BusinessFeed

Student Voices: Meet AJ Mackey SHA ’23

Mackey is pursuing a BS in Hotel Administration in hopes of a career as a real estate developer in the theme park and tourism industry.

Photo of a person taking a survey about their hotel stay.
SHA BusinessFeed

Research Recap: Customer engagement is the key to long-term loyalty and impact

Professor Anderson’s series of studies examine the long-term impacts of guest engagement upon guest satisfaction, loyalty, and booking channel selection.

Hailey Jennifer Nelson
SHA BusinessFeed

Student Voices: Meet Hailey Nelson SHA ’23

Undergraduate Hailey Nelson ’23 is taking full advantage of what SHA and Cornell offers inside and outside of the classroom.