Dean Kate Walsh is collaborating with other industry leaders to ensure the future of the industry is as diverse as the customers it serves.
Take a minute to hear from Dean Kate Walsh, the first woman dean of the Cornell School of Hotel Administration (SHA), who has advice for her younger self and the brilliant woman in the Cornell community.
The airline industry has been rocked by the COVID-19 pandemic. With fewer people willing or able to travel by air, demand has drastically decreased—and as a result, so have the number of daily flights offered by commercial airlines. In addition to the diminished traffic, the airline industry is also facing new regulations and changing booking […]
Faculty and industry experts convened for a virtual keynote to explore how guest surveys can increase customer satisfaction and engagement.
Professor Anderson’s series of studies examine the long-term impacts of guest engagement upon guest satisfaction, loyalty, and booking channel selection.