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Center for Hospitality Research

News, updates, and expert insights from a premier center for hospitality inquiry and innovation.

The panelists (clockwise from top left) included Yaron Lipshitz, chief executive officer of Allseated; Jacqueline Nunley, senior industry advisor for travel and hospitality at Salesforce; Kristi White, chief product officer at Knowland; Greg Land, global industry leader for aviation, hospitality, and travel-related services at IBM; and Chekitan Dev, Singapore Tourism Distinguished Professor at the School of Hotel Administration.
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Preparing for the Return of Business Meetings, Conferences and Travel: Is High-Tech the New High-Touch?

Industry experts share insight with Professor Chekitan Dev in a panel discussion on how best to prepare for the return of business travel.

A screenshot, showing the four webinar panelists smiling during the online event.
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The Importance of Social Listening: Using Technology to Provide Personalized and Customer-Centric Service

A virtual keynote to explore how hospitality companies can leverage social listening to deliver personalized guest experiences

A person checks into a hotel using a tablet.
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Ideas With Impact: Maintaining the Human Touch in a Contactless World

Center for Hospitality Research and Medallia crowdsource ideas for contactless technology that elevates the guest experience without compromising connection

Two Statler Hall employees work together to pack to-go orders from Establishment, a student-run restaurant.
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Ideas with impact: What can hospitality organizations do to support employees and frontline staff?

Center for Hospitality Research collaborates with Medallia to create online Hospitality Ideas Community to crowdsource innovative ideas for supporting frontline employees

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Requiring the COVID-19 vaccine: insights for businesses

Cornell alumni and industry experts representing both management and workers discuss whether U.S. employers should require their employees to be vaccinated.

A chef working in a kitchen with a mask and gloves on, setting a plate of food onto a tray.
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Re-Electrified After Circuit Breaker: Singapore’s Restaurant Recovery

SHA Lecturer Lilly Jan, discusses Singapore’s restaurant recovery with chef-owners Travis Masiero ’03 and Ivan Brehm.

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ESG Innovations in Hospitality

Members of the Center for Hospitality Research’s sustainability subcommittee author report on the technologies that are enabling organizations to meet their ESG goals.

A person uses a cell phone at a payment terminal to make a wireless payment.

Research Recap: How Contactless Technology is Transforming the Hospitality Industry Forever

FreedomPay SVP shares findings from a recent white paper on how hospitality can leverage contactless and touchless technology to create frictionless and customized guest experiences.

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Alumni Mark and Brian Canlis Pivot During a Pandemic and Flourish

Canlis restaurant owners practice flexibility to thrive and flourish during pandemic.