Center for Hospitality Research
News, updates, and expert insights from a premier center for hospitality inquiry and innovation.
Alumna Emily Kanders Goldfischer ’92 Builds Community With hertelier
Student interview with Emily Goldfischer ’92, founder and editor-in-chief of hertelier
What Keeps Us Coming Back: How to Build Customer Loyalty
In the wake of COVID-19, experts joined Professor Helen Chun to discuss recent trends in customer loyalty within the hospitality industry.
A Second Quarter Rebound: Are We There Yet?
Are hotel prices signaling a return to pre-pandemic levels? Professor Crocker Liu weighs in.
Preparing for the Return of Business Meetings, Conferences and Travel: Is High-Tech the New High-Touch?
Industry experts share insight with Professor Chekitan Dev in a panel discussion on how best to prepare for the return of business travel.
The Importance of Social Listening: Using Technology to Provide Personalized and Customer-Centric Service
A virtual keynote to explore how hospitality companies can leverage social listening to deliver personalized guest experiences
Ideas With Impact: Maintaining the Human Touch in a Contactless World
Center for Hospitality Research and Medallia crowdsource ideas for contactless technology that elevates the guest experience without compromising connection
Ideas with impact: What can hospitality organizations do to support employees and frontline staff?
Center for Hospitality Research collaborates with Medallia to create online Hospitality Ideas Community to crowdsource innovative ideas for supporting frontline employees
Requiring the COVID-19 vaccine: insights for businesses
Cornell alumni and industry experts representing both management and workers discuss whether U.S. employers should require their employees to be vaccinated.
Re-Electrified After Circuit Breaker: Singapore’s Restaurant Recovery
SHA Lecturer Lilly Jan, discusses Singapore’s restaurant recovery with chef-owners Travis Masiero ’03 and Ivan Brehm.