Insights
Building better customer satisfaction in a world of technology
Anderson and Martyn explore how customer contact employees can be trained in the “how” of service, especially when involved in service recovery.
5 mental tricks to make you a better investor
Dyson professor Vicki Bogan comments on investors’ behavioral patterns when estimating both external risks and their own skillsets.
The Center for Real Estate and Finance: A global leader in real estate education
The Center for Real Estate and Finance provides Cornell students with experiential learning opportunities through courses, clubs, events, and more.
Hilton’s Christopher J. Nassetta named 2019 Cornell Hospitality Icon
The School of Hotel Administration has selected Christopher J. Nassetta, president and chief executive officer of Hilton, to receive the 2019 Cornell Hospitality Icon of the Industry Award.
U.S. economy’s current growth will peak in 2019
Steven Kyle, associate professor of applied economics, weighs in on the growth of the U.S. economy over the last eight years and offers future predictions.
Cornell professor shares 2019 dairy economy predictions
Professor Andrew Novakovic shares 2019 dairy economic predictions about milk production, popular products, and trade at Dairy Day in Dairy Corp’s edairynews.
CIHLER welcomes Gretta Brooks to industry advisory board
The Cornell Center for Innovative Hospitality Labor and Employment Relations welcomes hospitality sales training expert Gretta Brooks, founder and CEO of SalesBoost.
‘Made in China 2025’ feels trade war pinch
Lourdes Casanova, Johnson professor and director of the Emerging Markets Institute, offers her thoughts on the trade war brewing between the U.S. and China.
New center improves employment relations in hospitality
CIHLER, formerly an institute, has become a center—now equally shared with the ILR School. It provides a collaborative space for dialogue on labor relations in the hospitality industry.