Thought Leadership
Research Recap: Flexibility in reservation times can increase restaurant revenue
Gary Thompson, professor of operations and management, investigates the impact of timing flexibility in restaurant reservations.
Research Recap: Study predicts restaurant sales based on customers’ return intentions
Alex Susskind and collaborators look at the impact on restaurant sales of customers’ interest in returning versus customer satisfaction.
Learning to manage, with feeling
Kristina Workman’s research and teaching focus on the value of compassion and positive interpersonal relationships in the workplace.
Is bad news fake news?
Cornell Real Estate Market Indices: Crocker Liu and co-authors highlight hotel performance and positive/negative momentum during Q3 2019.
Report: Leveraging bike-share systems to improve guest experiences and attract tourists
Elena Belavina and Ashish Kabra offer guidance to hotels on choosing a bike-share for guests and how cities can best design and run tourist-friendly systems.
John Tobin-de la Puente is bridging the gap between private investment and conservation
John Tobin-de la Puente, professor of practice, is on a mission to bring about positive environmental change through the power of private investment.
A fresh approach to helping the planet: Elena Belavina takes on food waste
SHA associate professor Elena Belavina is finding strategies to help grocery suppliers, households, and restaurants reduce food waste.
The yin and yang of social activism
Social activists boost social entrepreneurs’ success but provoke “green hush” among established companies, according to research by Professor Wesley Sine.
Gradual hotel slowdown: Has the party ended?
Cornell Real Estate Market Indices: Crocker Liu and co-authors report on hotels’ regional, price, and financial performance in Q2 2019.