Nolan School
Keep up to date with Hotelies, hospitality education, and industry at large with these stories and updates from the Nolan School.
Executive Education: Q&A with Professional Development Program faculty
We spoke with five of the amazing faculty that will be teaching courses during PDP and asked about their motivation to teach professionals, excitement about the program, and ideas for how to keep participants engaged.
Hotel butler service is really nice – is it worth the price?
Reneta McCarthy, senior lecturer at the Hotel School, historicizes the concept of butlers and explains how top-end hotels utilize them in today’s competitive market.
As lifestyle brands enter the hospitality business, hotel rooms double as showrooms
Helen Chun, associate professor of services marketing at the Hotel School, offers insight into why the hotel-as-retailer concept is one worth following.
Marriott Rewards merger with Starwood, Ritz-Carlton programs brings mixed reviews
Chekitan Dev, professor of marketing at the Hotel School, argues that the merged Marriott loyalty program is a “mixed blessing for its members.”
Taking aim at false empowerment: How leaders can build a culture of trust
Management and organizational behavior professor Tony Simons takes aim at a popular management practice that can do more harm than good if poorly implemented.
Cornell Hospitality Summit series: Hospitality technology disruption
At the Cornell Hospitality Research Summit, a panel of industry experts discussed what hoteliers can expect in the future.
With hotels becoming social spots, more private spaces for guests
Professor Chekitan S. Dev says you can credit the trend of private guest spaces to millennial travelers in the New York Times.
Robots: Hotel customers like them (mostly)!
Rohit Verma’s co-authored exploratory study of robot use among hotels in China found that hotel guests surveyed were satisfied with the robots’ service.
In with the new: Intrapreneurship and innovation in hospitality
Neil Tarallo and Andrew Quagliata discuss why now is the time for innovation in hospitality, and how existing companies can support intrapreneurship.