COVID-19

Dean Kate Walsh tells the New York Times that independent hotels will need to double down in how they market their experience–especially safety. “Safety is paramount–it’s the essential part of bringing guests back,” she said.

Professor David Sherwyn tells CNBC that hotels are unlikely to require guests to be vaccinated, but he believes some hotels could require inoculations as a type of “boutique sales pitch” that may appeal to certain segments of the market.

Professor Robert Kwortnik Jr. tells the New York Times that flexible cruise cancellation policies will likely continue through 2021.

Professor Eswar Prasad says that when it comes to the pandemic and a nation state’s economic recovery, a single unifying principle applies globally.

Professor Chris Anderson says that every company is debating the value of meeting clients in person versus connecting virtually.

Hotel industry experts offer insights into the development of automated service innovations in response to customers’ COVID-19 concerns.

Professor Steve Carvell discusses why some countries are opening back up to tourists during the pandemic.

With states considering greater COVID shutdown measures, Professor Bruce Tracey says the success of the ski season hangs in the balance.

Industry leaders discuss challenges and opportunities facing the hospitality industry in a post-pandemic world.