Nolan School
Keep up to date with Hotelies, hospitality education, and industry at large with these stories and updates from the Nolan School.
NSMH’s 30th anniversary: Celebrating the past, treasuring the present, shaping the future
The National Society for Minorities in Hospitality, co-founded by Hotelies in 1989, celebrated its 30th anniversary at the 2019 NSMH National Conference.
Architecture’s ‘Lego’ trend: Build rooms halfway across the world, then snap together
SHA senior lecturer Stephani Robson contributes expert analysis to a growing trend of “modulars,” where independent pieces are fitted together to form a building.
Building better customer satisfaction in a world of technology
Anderson and Martyn explore how customer contact employees can be trained in the “how” of service, especially when involved in service recovery.
Cornell study highlights the critical importance of brand consistency
Chris Anderson’s study found that consistency within a brand is increasingly important, as compared to location and reputation across a chain scale.
Reflections at the close of another outstanding academic year
As I reflect back on the spring semester, there is so much to share and even more to be proud of. There’s no doubt our students continue to amaze us all.
Research Recap: Legal analysis proposes new standards in the age of “Me Too”
David Sherwyn and Paul Wagner discuss what constitutes sexual harassment, identify the problems, and propose a solution that could eradicate, or at least mitigate, the reason for the Me Too movement.
Have African-American chefs finally shattered the glass ceiling?
Alex Susskind, an associate professor in the Hotel School that teaches restaurant management courses, offers his thoughts on the winners of this year’s James Beard Awards and why together they represent a breakthrough for African-American chefs.
Congratulations, Hotel School Class of 2018 graduates!
Graduates of the School of Hotel Administration were celebrated at the Hotel School Graduate Recognition Ceremony and reception on Sunday, May 27, following Cornell’s 150th Commencement. Congratulations to the Class of 2018!
Starbucks is closing all its U.S. stores for diversity training day – experts say that’s not enough
Jamie Perry, assistant professor of human resource management at the Hotel School, provides expert analysis into the importance of reinforcing positive impact on the workforce.