Johnson School

See how we’re turning ambition into impact every day through stories and updates about Johnson School students, faculty, staff, alumni, partners, and friends.

Photo of a person taking a survey about their hotel stay.
Johnson School

Research Recap: Customer engagement is the key to long-term loyalty and impact

Professor Anderson’s series of studies examine the long-term impacts of guest engagement upon guest satisfaction, loyalty, and booking channel selection.

stock photo: “new normal” sign in the middle of a work desk with a cup of colored pencils, a plant, a laptop, and a cell phone
Dyson School

Leadership lessons from 2020: Navigating the new normal

Cornell SC Johnson College of Business faculty share lessons that leaders can gain from the experiences of 2020 and apply to 2021 and beyond.

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Johnson School

Hotel Ezra Cornell Sponsors Virtual Conference on “Prioritizing People Over Dollars”

Industry leaders partnered with academic scholars to discuss people over dollars: prioritizing people-oriented solutions in a business landscape.

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Johnson School

Why shares of Chinese companies could soon be more expensive

Professor Andrew Karolyi discusses Congress’ decision to delist Chinese companies that flout U.S. accounting rules.

Title slide for Cornell International Real Estate Case Competition shows judges, winners, and students
Johnson School

Noteworthy: 12th Annual CIRECC Brings First Cornell Triumph in Five Years

The 12th Annual Cornell International Real Estate Case Competition (CIRECC) held its finals on November 6, with Cornell’s WEBS Group in first place.

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Johnson School

Why commercial lending fell last quarter despite low interest rates

Professor Drew Pascarella discusses a decrease in bank lending volume over the most recent quarter.

Exterior photo of the Neemrana Fort-Palace resort property. The photo depicts an imposing fort-like structure built into a lush hillside.
Johnson School

Experts respond to case study challenge with unique brand strategies

Professor Chekitan Dev’s co-authored case study challenges readers to position the Neemrana Hotels brand to survive and thrive in a changing market. How did readers respond?

Image of Dean Walsh and hotel and tech leaders Ian Schrager, Bill Patterson and Pasquale DeMaio, explore the landscape of post-pandemic customer relations on a zoom style meet up
Johnson School

Noteworthy: Innovating for a Post-Pandemic Future

Industry leaders discuss challenges and opportunities facing the hospitality industry in a post-pandemic world.

portrait of Michelle Duguid
Dyson School

Present Value: Beyond the buzz, a conversation about diversity, inclusion, and belonging

Associate Dean Michelle M. Duguid discussed her research on diversity in the workplace and her strategy for creating real and lasting change.