Hospitality & Tourism
These stories, profiles, and updates showcase how we continue to lead the way in hospitality and tourism education.
Book direct: Hoteliers, you may be better prepared than you think
Kelly McGuire interviews Faith Marshall of NTT DATA on the importance of a seamless customer experience with online booking processes.
How winning teams navigate conflict to stay on course
Award-winning research by Beta Mannix and colleagues details strategies successful teams used to manage conflict.
Building a smart distribution strategy
Kelly McGuire interviews Barry Van Weelden, CHR Advisory Board member and senior director of sales strategy and operations at priceline.com.
Online reviews only partially reveal what hotel customers think
Hotels can learn a lot about what their guests value the most from text reviews.
The New Food Entrepreneurs
At these startups, pursuit of profit pairs well with good nutrition, delicious flavor, and a healthy respect for the environment.
An interview with Mark Lomanno: Why everyone in hospitality needs to pay attention to distribution costs
Kelly interviews Mark Lammano about recent research from Kalibri Labs that found distribution costs are rising at two times the rate of room revenue.