Nolan School
Keep up to date with Hotelies, hospitality education, and industry at large with these stories and updates from the Nolan School.
Awards and Honors: Professor Alex Susskind earns JHTR Best Paper of the Year Award
Recognized for: “Guest-Server-Exchange Model and Performance: The Connection Between Service Climate and Unit-Level Sales in Multiunit Restaurants”
Sharonee Vaca ’19 takes off for aviation industry
Freshman year at SHA, Vaca networked and shared her passion for the aviation industry, and landed an internship in Delta’s networking planning department.
Noteworthy: Kate Walsh named dean of the Nolan School
Kate Walsh, MPS ’90, has been named the new dean of the School of Hotel Administration.
Study highlights growth of strategic hotel profit management
Cathy Enz’s co-authored study shows hospitality firms continue to expand their revenue management practices with a strategic profit-management approach.
Online travel sites are still important for hotel operators
Anderson’s co-authored study underscores consumers’ reliance on hotel websites and non-direct channels when researching and booking rooms.
Focus on fundamentals remains key for hotels
Rohit Verma’s co-authored study shows the core of the hotel business still focuses on creating a memorable stay by providing exceptional service.
Study highlights changes in hotel revenue management
Sheryl Kimes discusses her study on emerging trends in hotel revenue management practices—technology and data will increasingly inform RM decisions.
How hotels can benefit from bad reviews
Christopher Anderson discusses his recent study in which he found that simply encouraging customer reviews can boost a hotel’s ratings and revenue.
What to expect in 2017: A view from the CHR Advisory Board
Kelly McGuire polls the CHR Advisory Board on challenges and opportunities, global trends, and how the hospitality industry should be preparing for 2017.