Nolan School
Keep up to date with Hotelies, hospitality education, and industry at large with these stories and updates from the Nolan School.
Why Your Next Trip Might Be More Expensive Than Your Last
Professor Christopher Anderson tells The New York Times that there will likely continue to be soft demand for big cities that rely on business travel and international leisure travel.
Alumna Emily Kanders Goldfischer ’92 Builds Community With hertelier
Student interview with Emily Goldfischer ’92, founder and editor-in-chief of hertelier
What Keeps Us Coming Back: How to Build Customer Loyalty
In the wake of COVID-19, experts joined Professor Helen Chun to discuss recent trends in customer loyalty within the hospitality industry.
Lessons for managers in the exploration for breakthrough innovation
Study highlights important implications for managers who wish to encourage a more exploratory search for breakthrough innovation.
Is Uber turning Postmates into a zombie app?
Uber bought Postmates late last year. Now that the businesses are merging, will Uber turn Postmates into a zombie app? Professor Alex Susskind weighs in on Marketplace.
‘It’s a highly personal decision.’ Experts weigh in on cruises in 2021
“Some of the things that cruise companies have been put into place will create a better experience,” Professor Robert Kwortnik Jr. tells The Boston Globe.
The Time and Space for Disruption: Using Technology to Reinvent Hospitality Business Models
Three industry experts discuss the role of tech in disrupting hospitality business model
‘We can’t take another blow’: Some restaurants may not survive renewed mask mandates
Professor Alex Susskind tells The Washington Post that consumer demand might pull the industry through the next crisis, but levels of vaccine and mask-aversion will cause regional differences.
A Second Quarter Rebound: Are We There Yet?
Are hotel prices signaling a return to pre-pandemic levels? Professor Crocker Liu weighs in.