Nolan School
Keep up to date with Hotelies, hospitality education, and industry at large with these stories and updates from the Nolan School.
19th Annual Labor and Employment Law Roundtable- Session 2
19th Annual Labor and Employment Law roundtable focuses on perspectives and practical responses of hospitality human resources (HR) professionals to the pandemic
Center for Hospitality Research hosts panel with industry leaders on customer social engagement
Faculty and industry experts convened for a virtual keynote to explore how guest surveys can increase customer satisfaction and engagement.
The new dining reality: Shorter menus, quicker meals — and ugly-delicious dishes
The pandemic is “an opportunity for restaurants to improve labor relations — pay more to staff — and try to renegotiate the fundamental elements of their business,” says Professor Alex Susskind.
Student Voices: Meet AJ Mackey SHA ’23
Mackey is pursuing a BS in Hotel Administration in hopes of a career as a real estate developer in the theme park and tourism industry.
Center for Hospitality Research Hosts Panel on Reimagining Travel
Recovery from the impact of Covid-19 on the hospitality industry is unpredictable and may take longer than we would like, but we have an opportunity to redesign.
Updates on College Efforts on Diversity, Equity, Inclusion and Belonging
Dean Kevin Hallock and Associate Dean Michelle Duguid provide updates on Cornell SC Johnson College of Business diversity initiatives.
Innovative Tech Platforms Facilitate Better Communication
New tech platforms hope to facilitate communication between employer and employee.
19th Annual Labor & Employment Law Roundtable: Session 1
This invitation only roundtable discusses the current state of the hospitality industry from the management perspective.
Research Recap: Customer engagement is the key to long-term loyalty and impact
Professor Anderson’s series of studies examine the long-term impacts of guest engagement upon guest satisfaction, loyalty, and booking channel selection.