COVID-19

SHA Professor Linda Canina says hotel gift card and added-value promotions are win-win for would-be travelers and the hospitality industry alike.

SHA Associate Professor Robert Kwortnik says discounted fares and flexible cancellation policies will only go so far to reassure potential cruise passengers.

SHA Dean Kate Walsh says building traveler trust is the first step in an expected long road to recovery for the hotel and hospitality industry.

SHA lecturer Douglass Miller discusses Hawaii, where leisure, hospitality, and food service account for 19% of all employment on the islands.

SHA Dean Kate Walsh says hospitality faces big challenges, including maintaining a welcoming atmosphere while staff practice social distancing.

Professor Chekitan Dev provides his insights on the hotel landscape ahead as the COVID-19 pandemic creates a new reality for hospitality.

SHA Senior Lecturer Stephani Robson, who specializes in hotel and restaurant design, says some of the changes proposed are non-starters for restaurants.

Should firms as big as Shake Shack have access to the Paycheck Protection Program? Steve Carvell, professor of finance, discusses.

SHA Professor Chekitan Dev says that hotels often tend to be reactive and that it has taken the pandemic for the industry to improve their procedures.