CHR

erial photo of a tropical island with a few anchored boats and people standing on the beach.
SHA BusinessFeed

Case study challenge invites students, alumni, and hospitality experts to weigh in

Chekitan Dev’s co-authored case examines options for expansion of a luxury resort. Learn more about the challenge and see how the industry responded.

Image of neon sign depicting two hands shaking
SHA BusinessFeed

Research Recap: The relationship satisfaction factor in successful brand-hotel partnerships

Chekitan Dev, professor of marketing at the School of Hotel Administration, has co-authored a study recently published in Industrial Marketing Management.

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SHA BusinessFeed

Hotels roll out new initiatives designed to boost reservations and cash flow

SHA Professor Linda Canina says hotel gift card and added-value promotions are win-win for would-be travelers and the hospitality industry alike.

Proprietor consults hospitality industry resource hub
SHA BusinessFeed

SHA launches hospitality industry resource hub

The COVID-19 resource hub compiles expert information, tools, and guidance from the school’s faculty and its partners in the hospitality industry.

A man draws an upward profit arrow on a whiteboard
SHA BusinessFeed

Research Recap: Uncovering the attributes of sustainable earnings in the lodging industry

Research from Linda Canina at SHA uncovers factors that can have a significant impact on achieving sustainable earnings in the lodging industry.

Peng Liu
SHA BusinessFeed

Liu foresees new business models as hospitality infuses retail shopping

Peng Liu, SHA associate professor, looks at how the hospitality industry can better serve retail shoppers by giving them enjoyable experiences.

Restaurant Hostesses make reservations
SHA BusinessFeed

Research Recap: Flexibility in reservation times can increase restaurant revenue

Gary Thompson, professor of operations and management, investigates the impact of timing flexibility in restaurant reservations.

Customers dining in a restaurant
SHA BusinessFeed

Research Recap: Study predicts restaurant sales based on customers’ return intentions

Alex Susskind and collaborators look at the impact on restaurant sales of customers’ interest in returning versus customer satisfaction.

Kristina Workman in her office
Hotelie

Learning to manage, with feeling

Kristina Workman’s research and teaching focus on the value of compassion and positive interpersonal relationships in the workplace.