CHR

A person uses a cell phone at a payment terminal to make a wireless payment.

Research Recap: How Contactless Technology is Transforming the Hospitality Industry Forever

FreedomPay SVP shares findings from a recent white paper on how hospitality can leverage contactless and touchless technology to create frictionless and customized guest experiences.

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Alumni Mark and Brian Canlis Pivot During a Pandemic and Flourish

Canlis restaurant owners practice flexibility to thrive and flourish during pandemic.

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Roundtable Recap: Sustainability in the era of COVID-19

Participants from around the world gathered virtually for the Center for Hospitality Research’s 11th Annual Sustainability Roundtable to discuss sustainability in the era of COVID-19.

Image of an planes at an aurport terminal.
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Mark Nasr ’07 and Industry Panel Discuss Managing the Impacts of COVID-19 on Air Travel

The airline industry has been rocked by the COVID-19 pandemic. With fewer people willing or able to travel by air, demand has drastically decreased—and as a result, so have the number of daily flights offered by commercial airlines. In addition to the diminished traffic, the airline industry is also facing new regulations and changing booking […]

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Center for Hospitality Research hosts panel with industry leaders on customer social engagement

Faculty and industry experts convened for a virtual keynote to explore how guest surveys can increase customer satisfaction and engagement.

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Center for Hospitality Research Hosts Panel on Reimagining Travel 

Recovery from the impact of Covid-19 on the hospitality industry is unpredictable and may take longer than we would like, but we have an opportunity to redesign.

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Innovative Tech Platforms Facilitate Better Communication

New tech platforms hope to facilitate communication between employer and employee.

Photo of a person taking a survey about their hotel stay.
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Research Recap: Customer engagement is the key to long-term loyalty and impact

Professor Anderson’s series of studies examine the long-term impacts of guest engagement upon guest satisfaction, loyalty, and booking channel selection.

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Country Clubs and Crisis: How one segment of the hospitality industry is surviving the pandemic

Country clubs offer socially-distanced outdoor amenities and activities that allow people an escape without flouting CDC guidelines or travel restrictions.