CHR Insights

DEI hospitality research
Nolan School BusinessFeed

Research: The State of Diversity, Equity and Inclusion in the Hospitality industry

Cornell Nolan Hotel School Professor leads on first benchmarking DEI hospitality study

A person uses a cell phone at a payment terminal to make a wireless payment.

Research Recap: How Contactless Technology is Transforming the Hospitality Industry Forever

FreedomPay SVP shares findings from a recent white paper on how hospitality can leverage contactless and touchless technology to create frictionless and customized guest experiences.

Photo of a person taking a survey about their hotel stay.
Nolan School BusinessFeed

Research Recap: Customer engagement is the key to long-term loyalty and impact

Professor Anderson’s series of studies examine the long-term impacts of guest engagement upon guest satisfaction, loyalty, and booking channel selection.

Feature image of golf clubs and golf balls
Nolan School BusinessFeed

Country Clubs and Crisis: How one segment of the hospitality industry is surviving the pandemic

Country clubs offer socially-distanced outdoor amenities and activities that allow people an escape without flouting CDC guidelines or travel restrictions.

Nolan School BusinessFeed

What to expect in 2017: A view from the CHR Advisory Board

Kelly McGuire polls the CHR Advisory Board on challenges and opportunities, global trends, and how the hospitality industry should be preparing for 2017.

Kelly McGuire and Susan Devine
Nolan School BusinessFeed

Hospitality and humanitarianism

Susan Devine, senior vice president of strategic development for Preferred Hotel Group, offers this guest post on hospitality and humanitarianism.

Kelly A. McGuire & Faith Marshall
Nolan School BusinessFeed

Book direct: Hoteliers, you may be better prepared than you think

Kelly McGuire interviews Faith Marshall of NTT DATA on the importance of a seamless customer experience with online booking processes.

Kelly A. McGuire & Berry Van Weelden
Nolan School BusinessFeed

Building a smart distribution strategy

Kelly McGuire interviews Barry Van Weelden, CHR Advisory Board member and senior director of sales strategy and operations at priceline.com.

Michele and Kelly
Nolan School BusinessFeed

The importance of employee engagement: Transforming the strategy for a new era

Kelly McGuire speaks with Michele Sarkisian, CHR fellow, about how hospitality companies can look at employee engagement in a new way.