CHR Insights

A person uses a cell phone at a payment terminal to make a wireless payment.

Research Recap: How Contactless Technology is Transforming the Hospitality Industry Forever

FreedomPay SVP shares findings from a recent white paper on how hospitality can leverage contactless and touchless technology to create frictionless and customized guest experiences.

Photo of a person taking a survey about their hotel stay.
SHA BusinessFeed

Research Recap: Customer engagement is the key to long-term loyalty and impact

Professor Anderson’s series of studies examine the long-term impacts of guest engagement upon guest satisfaction, loyalty, and booking channel selection.

Feature image of golf clubs and golf balls
SHA BusinessFeed

Country Clubs and Crisis: How one segment of the hospitality industry is surviving the pandemic

Country clubs offer socially-distanced outdoor amenities and activities that allow people an escape without flouting CDC guidelines or travel restrictions.

SHA BusinessFeed

What to expect in 2017: A view from the CHR Advisory Board

Kelly McGuire polls the CHR Advisory Board on challenges and opportunities, global trends, and how the hospitality industry should be preparing for 2017.

Kelly McGuire and Susan Devine
SHA BusinessFeed

Hospitality and humanitarianism

Susan Devine, senior vice president of strategic development for Preferred Hotel Group, offers this guest post on hospitality and humanitarianism.

Kelly A. McGuire & Faith Marshall
SHA BusinessFeed

Book direct: Hoteliers, you may be better prepared than you think

Kelly McGuire interviews Faith Marshall of NTT DATA on the importance of a seamless customer experience with online booking processes.

Kelly A. McGuire & Berry Van Weelden
SHA BusinessFeed

Building a smart distribution strategy

Kelly McGuire interviews Barry Van Weelden, CHR Advisory Board member and senior director of sales strategy and operations at priceline.com.

Michele and Kelly
SHA BusinessFeed

The importance of employee engagement: Transforming the strategy for a new era

Kelly McGuire speaks with Michele Sarkisian, CHR fellow, about how hospitality companies can look at employee engagement in a new way.

Mark Lomanno and Kelly McGuire
SHA BusinessFeed

An interview with Mark Lomanno: Why everyone in hospitality needs to pay attention to distribution costs

Kelly interviews Mark Lammano about recent research from Kalibri Labs that found distribution costs are rising at two times the rate of room revenue.