CHR Insights
Listeners control the dial in genre-crossing music
Research: The State of Diversity, Equity and Inclusion in the Hospitality industry
Cornell Nolan Hotel School Professor leads on first benchmarking DEI hospitality study
Research Recap: How Contactless Technology is Transforming the Hospitality Industry Forever
FreedomPay SVP shares findings from a recent white paper on how hospitality can leverage contactless and touchless technology to create frictionless and customized guest experiences.
Research Recap: Customer engagement is the key to long-term loyalty and impact
Professor Anderson’s series of studies examine the long-term impacts of guest engagement upon guest satisfaction, loyalty, and booking channel selection.
Country Clubs and Crisis: How one segment of the hospitality industry is surviving the pandemic
Country clubs offer socially-distanced outdoor amenities and activities that allow people an escape without flouting CDC guidelines or travel restrictions.
What to expect in 2017: A view from the CHR Advisory Board
Kelly McGuire polls the CHR Advisory Board on challenges and opportunities, global trends, and how the hospitality industry should be preparing for 2017.
Hospitality and humanitarianism
Susan Devine, senior vice president of strategic development for Preferred Hotel Group, offers this guest post on hospitality and humanitarianism.
Book direct: Hoteliers, you may be better prepared than you think
Kelly McGuire interviews Faith Marshall of NTT DATA on the importance of a seamless customer experience with online booking processes.
Building a smart distribution strategy
Kelly McGuire interviews Barry Van Weelden, CHR Advisory Board member and senior director of sales strategy and operations at priceline.com.