Nolan School

From Ghana to Kentucky, MMH students reflect on their 2019 winter externships, which included research, shadowing, and special projects.

Anderson and Martyn explore how customer contact employees can be trained in the “how” of service, especially when involved in service recovery.

Togo Tamura ’19 recaps the Statler Fellows Industry Study Trip to San Francisco, including visits with hospitality companies and Hotelie alumni.

The Center for Real Estate and Finance provides Cornell students with experiential learning opportunities through courses, clubs, events, and more.

The School of Hotel Administration has selected Christopher J. Nassetta, president and chief executive officer of Hilton, to receive the 2019 Cornell Hospitality Icon of the Industry Award.

The Cornell Center for Innovative Hospitality Labor and Employment Relations welcomes hospitality sales training expert Gretta Brooks, founder and CEO of SalesBoost.

CIHLER, formerly an institute, has become a center—now equally shared with the ILR School. It provides a collaborative space for dialogue on labor relations in the hospitality industry.

Jeremy Gilston left SHA with more than a degree. Soft skills and an incredible alumni network led him to become a manager of real estate revenue strategy.

Alexandra Kemp ’20 joined the U.S. Navy in 2004 to save lives. After an unexpected illness and early retirement, she found the Hotel School.