CHR

Kristina Workman’s research and teaching focus on the value of compassion and positive interpersonal relationships in the workplace.

Cornell Real Estate Market Indices: Crocker Liu and co-authors highlight hotel performance and positive/negative momentum during Q3 2019.

Roundtable participants discussed the process of managing excess food, reducing excess food in the service industry, and creating a market for food rescue.

Elena Belavina and Ashish Kabra offer guidance to hotels on choosing a bike-share for guests and how cities can best design and run tourist-friendly systems.

SHA associate professor Elena Belavina is finding strategies to help grocery suppliers, households, and restaurants reduce food waste.

Cornell Real Estate Market Indices: Crocker Liu and co-authors report on hotels’ regional, price, and financial performance in Q2 2019.

Mao and Moulton discuss their spreadsheet-based application that can be used to quickly compare the economic value of various equipment alternatives.

CHR roundtable participants discuss the results of owner, operator, and brand collaboration to improve the hotel industry’s sustainability strategies.

Anderson and Martyn explore how customer contact employees can be trained in the “how” of service, especially when involved in service recovery.