CHR
Center for Hospitality Research Hosts Panel on Reimagining Travel
Recovery from the impact of Covid-19 on the hospitality industry is unpredictable and may take longer than we would like, but we have an opportunity to redesign.
Innovative Tech Platforms Facilitate Better Communication
New tech platforms hope to facilitate communication between employer and employee.
Research Recap: Customer engagement is the key to long-term loyalty and impact
Professor Anderson’s series of studies examine the long-term impacts of guest engagement upon guest satisfaction, loyalty, and booking channel selection.
Country Clubs and Crisis: How one segment of the hospitality industry is surviving the pandemic
Country clubs offer socially-distanced outdoor amenities and activities that allow people an escape without flouting CDC guidelines or travel restrictions.
Hotel Ezra Cornell Sponsors Virtual Conference on “Prioritizing People Over Dollars”
Industry leaders partnered with academic scholars to discuss people over dollars: prioritizing people-oriented solutions in a business landscape.
9 Ways the Pandemic Will Change Travel in 2021
Professor Robert Kwortnik Jr. tells the New York Times that flexible cruise cancellation policies will likely continue through 2021.
Hospitality professionals balance robots and human touch for post-COVID-19 era
Hotel industry experts offer insights into the development of automated service innovations in response to customers’ COVID-19 concerns.
Experts respond to case study challenge with unique brand strategies
Professor Chekitan Dev’s co-authored case study challenges readers to position the Neemrana Hotels brand to survive and thrive in a changing market. How did readers respond?
Noteworthy: Innovating for a Post-Pandemic Future
Industry leaders discuss challenges and opportunities facing the hospitality industry in a post-pandemic world.