CHR
Sustainability in the Hospitality Industry: Challenges and Opportunities
CHR hosted a virtual keynote webinar to explore the challenges and opportunities of sustainability in the hospitality industry
Maximizing female talent in hospitality, travel
A panel of industry and academic leaders share stories, challenges and organizational best practices for supporting women in hospitality and travel.
Roundtable Recap: Finding the Balance Between Driving Revenue & Managing Costs
The CHR Roundtable, Finding the Balance Between Driving Revenue & Managing Costs, addressed three key aspects of the issue: People, Process, and Technology.
Alumna Emily Kanders Goldfischer ’92 Builds Community With hertelier
Student interview with Emily Goldfischer ’92, founder and editor-in-chief of hertelier
What Keeps Us Coming Back: How to Build Customer Loyalty
In the wake of COVID-19, experts joined Professor Helen Chun to discuss recent trends in customer loyalty within the hospitality industry.
A Second Quarter Rebound: Are We There Yet?
Are hotel prices signaling a return to pre-pandemic levels? Professor Crocker Liu weighs in.
Preparing for the Return of Business Meetings, Conferences and Travel: Is High-Tech the New High-Touch?
Industry experts share insight with Professor Chekitan Dev in a panel discussion on how best to prepare for the return of business travel.
The Importance of Social Listening: Using Technology to Provide Personalized and Customer-Centric Service
A virtual keynote to explore how hospitality companies can leverage social listening to deliver personalized guest experiences
Ideas With Impact: Maintaining the Human Touch in a Contactless World
Center for Hospitality Research and Medallia crowdsource ideas for contactless technology that elevates the guest experience without compromising connection